731 - Koons White Marsh Chevrolet - A Technician

Master Automotive Service Technician

Do you have a passion for repairing cars, assisting with providing exceptional guest experiences, and being an innovator in the automotive industry? As a Master Automotive Service Technician, you will have the opportunity to make a positive impact on our business and customers every day while earning the pay you deserve and awesome benefits! We are looking for smart, energetic, technically-focused Master Service Technicians who will help us redefine the car-servicing experience.

The Master or Level "A" Service Technician has the responsibility of understanding and completing complex work necessary for the repair of a customer's vehicle. This individual will be directly involved in the repair and diagnosis of major components, removing and replacing parts as needed. This individual will be extremely familiar and seasoned in a particular manufacturer line and have received all manufacturer certifications including but not limited to engine mechanical, engine control systems, electric, hydraulic brake systems, suspension, heating/air conditioning, instruments/gauges, drivability, intermittent issues and noises.

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
• Examine assigned vehicle to determine if further safety or service work is required or recommended
• Make accurate use of the multi-point inspection form on each vehicle
• Document all work performed and recommended on assigned repair order
• Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
• Maintain technician proficiency as specified by Asbury standards
• Conduct road test to determine work needed and to confirm work was successfully completed when necessary and practical
• Utilize product and technical training as assigned by the manufacturer and management
• Participate in manufacturer-sponsored training programs and schools to continuously expand your knowledge of new technology
• Maintain manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in service for district, regional and national scores
• Complete the work, notations and time-keeping necessary to the successful completion of warranty repair orders and the filing of warranty claims
• Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees
• Perform all levels of diagnosis and repair on automobile, and or, light truck vehicles
• Utilize hand held devices to diagnose malfunctions
• Assist and help fellow technicians in the shop with vehicle diagnosis
• Participate in the training and developing of novice team members/technicians in the shop
• Take care to ensure that customer's vehicles are returned to them as clean as they were prior to being serviced
• Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Comply with all federal, state and local laws, as well as company policy, regarding safeguarding all customer vehicles, property and information
• ASE certifications heavily preferred - Manufacturer certifications heavily preferred - Previous automotive technician experience required
• Must have basic tools
• Must have great technical and mechanical skills
• Must be a team player and have the ability to work repetitively on complex tasks
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay ($60,000-$150,000 annual salary)
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible )

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities