Timberland: Assistant Store Manager - Charlotte Premium Outlets

As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates, ensuring a consistent Best in Class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager to maximize profitability by ensuring that customer engagement, story‑telling merchandising, operations, and community connection are all consistent and in compliance with company standards. You will create an inclusive environment, while ensuring internal and external customers are your top priority. Additionally, you will assume an active role in self‑development through Division of Responsibility rotations and position‑based training. Responsibilities Coach and develop staff to exceed individual and store productivity goals. Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience. Supervise floor coverage and activities, including opening and closing the store as scheduled. In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures. Foster an environment of development and accountability. Support the Store Manager in achieving all financial and operational objectives including expense control, loss prevention, store audits, and weekly reports. Assist Store Manager in the selection and hiring of qualified candidates. Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies, ensuring merchandise on the selling floor is replenished appropriately. Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures. Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand. Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others. Qualifications – Required 3+ years of store leadership experience in a fast‑paced, highly engaging retail environment. Ability to build, lead, and manage a high‑performing team. Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays. Effective communication skills, including both written and verbal. Proven ability to meet and exceed sales results. Proven ability to meet business goals by driving results through the store team. Excellent decision‑making ability in a fast‑paced environment. Detail orientated and excellent organization skills. Proficient computer skills including word processing, spreadsheets, and software programs. Proven ability in leading the delivery of a high level of customer service in a retail environment. Preferred Experience in a specialty retail environment, retail footwear/apparel industry experience. Associate Degree (AA) or equivalent from two‑year college or technical school. Physical Requirements Operate office equipment and technology (e.g., computers, tablets, phones, copier, etc.). Stand required for entire work shift. Bend, lift, open and move product up to 50 pounds as needed. Use ladders for visual merchandising, light adjustments, and window banner placement. Equal Employment Opportunity We are committed to providing equal employment opportunity for all applicants and employees and will provide reasonable accommodations to qualified individuals. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, religion, age, national origin, disability, or any other protected characteristic. #J-18808-Ljbffr Vans