Customer Service Specialist

Salary: $17.00 Hourly
Location : 3401 Metro Parkway, Fort Myers, FL
Job Type: Full-Time Regular
Job Number: 08014KI
Department: Transit
Opening Date: 08/10/2026
Closing Date: 8/13/2026 11:59 PM Eastern
FLSA: Non-Exempt


Description
Join the team that helps keep Lee County moving. As a Customer Service Specialist with LeeTran, you'll be the helpful voice riders count on every day. You will help people plan their trips, guide them through eligibility requirements, and ensure they can easily find the services that fit their needs. Your friendly attitude and problem-solving skills make travel easier for everyone. If you enjoy helping others and bringing positive energy to your work, this role is a great fit for you!

Duties and Responsibilities

What You'll Do

• Speak with customers in person or on the phone to give them information about bus services.
• Listen to customer problems and politely help solve them.
• Use computer programs to enter and confirm trip reservations.
• Check if customers are eligible for certain services and help them with applications.
• Look up directions and bus route details using maps and reference guides.
• Sell bus passes and ID cards to customers.
• Take payments by cash or credit card and make sure they are correct.
• Balance the cash drawer and prepare money deposits.
• Fill out forms, keep records, and work with electronic files.
• Deliver bus schedules or other information when assigned.
• Help with other duties as needed.

Education, Experience, Licensing

What We're Looking For

• High diploma, GED, or equivalent experience
• One (1) year of fast-paced, professional customer service or closely related experience
• Possession of a valid driver's license with an acceptable driving record

Preferred Qualifications

• Bilingual preferred
• Strong work ethic with a sense of urgency; adaptable to fast-paced, changing environments
• Compassionate and professional when assisting individuals with disabilities
• Clear and effective verbal and written communication skills
• Able to read, follow instructions, and understand procedures, rules, and regulations
• Self-motivated, proactive, and able to work independently
• Highly organized with strong attention to detail
• Excellent interpersonal skills and a willingness to learn and grow
• Proficient with computers and general office equipment

Supplemental Information

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM, with rotating weekends and some holidays

Why Join Us?
At Lee County Government, we look to hire talented and innovative individuals who share our passion and want to make a lasting impact within our community. That's why we offer our employees a premier place to work by providing competitive compensation and comprehensive benefits, as well as being a participant in a robust State of Florida pension and investment retirement plans.

Benefits Include:

• Healthcare Coverage : Medical, dental, and vision insurance
• Disability Insurance : Both short-term and long-term options
• Life Insurance : Including Accidental Death & Dismemberment (AD&D)
• Financial Planning : Flexible Spending Accounts for both medical and dependent care
• Support Programs : Access to our Employee Assistance Program
• Paid Time Off : Paid sick and vacation leave
• Recognition and Appreciation : Through our employee appreciation and peer recognition programs
• Professional Development : Take advantage of numerous employee development opportunities

About the Department
LeeTran provides safe, reliable, and accessible public transportation for Lee County. Our team keeps the community moving, getting residents to work, school, medical appointments, and more. Join a department dedicated to safety, service, and making a positive impact.
About Lee County

Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.
Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.
Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.
Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.
Below is a brief breakdown of what's included in the benefits package that is offered to our employees.
For a more detailed look into our benefits package, please click visit our webpage at
To view our employee paid premiums, please visit:
Health Benefits:
• Medical Insurance
• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.
• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Medical Reimbursement Account
• Dependent Care Reimbursement Account
• Pharmacy, including Mail-Order Pharmacy
• Informed Health Lines (Nurse Hotline)
• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)
• Optional Life Insurance
• Long-Term Disability (60% of pre-disability salary at no cost to employee)
• Short-Term Disability
• Sick Leave Pool
• Flu vaccinations
• Wellness Programs
Financial Benefits:
• Florida Retirement System (FRS)
• Two Retirement Plan Options:
1) FRS Pension Plan (Defined Benefit)
2) FRS Investment Plan (Defined Contribution)
• Deferred Compensation (457) Plans
• Financial Savings/Management Programs
• Eligible for membership with Suncoast Credit Union
• Employee Leave Benefits
• Holiday Pay - 11 Paid Holidays Annually
• Paid Sick Leave
• Paid Vacation Leave
• Bereavement & Civic Duty Leave
• Family and Medical Leave
• Military Family & Medical Leave
• Educational Leave
Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.
United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.
Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.
01


Please indicate your experience using a multi-line telephone system.

• 1 year or more
• Less than 1 year
• No Experience

02


In which areas do you have customer service experience? (Select all that apply) Be sure to include this experience in your work history.

• In-person customer service
• Phone-based customer service (multi-line phone system)
• Email communication with customers
• Billing or payment support
• Resolving customer complaints
• None of the above

03


Do you possess a valid driver's license with an acceptable driving record?

• Yes
• No

Required Question