Product Support Electrical Engineer (Power Products)

Product Support Electrical Engineer

Our client designs and manufactures power electronic products that are sold into a broad range of industrial manufacturing environments, and are seeking to hire a Product Support Electrical Engineer to be responsible for Engineering tasks which could include testing, documentation, technical support, making design changes to resolve customer or manufacturing problems or product enhancements to assigned products. Successful candidates will have a BSEE or BSEET degree and 3+ years of work experience with electrical products. Employees at this company value the company culture, which is known for high ethical standards, promoting from within, and maintaining a constant focus on quality, customer satisfaction and continuous improvement. Their products have gained a reputation for high quality and reliability.

Job Duties

• Responsible for meeting the sales order entry package design requirements of customized Product as assigned
• Perform design engineering and design reviews for assigned customized Product orders and Product derivatives
• Develop bills of material and verify against the electrical and mechanical drawing package
• Comply with all applicable standards, including internal design engineering standards
• Support product certification to 3rd party standards (UL, CSA, CE, ODVA, SCCR, etc.)
• Resolve assigned product substitute parts issues caused by lead time, cost, or obsolescence with Purchasing
• Resolve product design issues with Manufacturing, including change requests
• Provide input to Development Engineering for new Product technologies
• Support of Sales to provide budgetary estimates and technical solutions to customer opportunities as assigned
• Technical support of product marketing activities to identify opportunities for new or improved products and providing budgetary estimates of engineering, material, and labor costs
• Provide field service to Customers when special Customer or product knowledge is required
• Technical support of customer inquiries and other company employees related to product technology, setup, and troubleshooting via email, phone, video chat, etc.
• Train new employees as it relates to product testing / procedures. Participate in / support in-house testing as needed.
• Validate product firmware releases for functionality through application and iteration testing. Provide feedback to Development Engineering.
• Provide testing support to validate or troubleshoot product hardware design
• Provide testing support as needed to the manufacturing group on circuit boards, power controllers or other related products
• Perform Quality Control checks on Product
• Travel to customer sites as needed to support sales or demonstrate product technology features (travel estimated to be between 5-10%)
• Keep up to date with new technology that may be applicable to new projects
• Other duties as assigned

Requirements

Must Have:

• Bachelor of Science in Electrical Engineering or Electronic Engineering Technology (EET). Course study in power electronics and embedded programming helpful.
• 3+ years of work experience with electrical products.

Would Like:

• AutoCAD electrical / mechanical drawing experience is a plus, as is knowledge of PLC communication structures / programming or HTML5 programming.

Keywords: BSEE, BSEET, Electrical Engineering, Electronic Engineering Technology, Power Electronics, Electrical Products, Electronic Products