Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in January 2018 and currently have a team of four dedicated team members. Before becoming an agent, I worked as a team member, which gave me a strong foundation for leading and supporting my own team today.

Im a proud graduate of Jacksonville State University and happily married. Outside of the office, Im passionate about community service and currently serve as the Director of the Lincoln Food Pantry.
We offer flexibility and prioritize work-life balance for every member of our team. Our culture is built on trust, fun, and loyaltyweve had the same four team members since the agency opened, which speaks to the supportive environment weve built.

Were looking for someone with a positive attitude who enjoys being part of a close, collaborative team. If you love a workplace where people have fun, support one another, and take pride in their work, youll fit right in here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Brandon Tate - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.