Service Supervisor - Orem

ICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah

and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate

the ICO Values. We are P³ ‐The Most Positive People on the Planet!

Have you ever wanted to run a Command Post or send out troops to save the day? As our Service

Supervisor you’ll be managing an intricate compound of beautiful, contemporary apartment buildings and

several of our amazing technicians. The Goal? To make sure the perfectly manicured lawns, gardens and

operating facilities surround our stunning resident homes look their best, and keep their hi‐tech appliances running

smooth. It’s a big job. Are you the one to take it on?

General Summary of Associate Responsibility:

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.

Knowledge / Skills / Ability:

• Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting.

• Must be available for emergency calls nights and weekends as needed.

Preferred Education and Experience:

• A high school diploma or equivalent and professional knowledge of business discipline are required.

• HVAC/R certification preferred.

• Ability to follow detailed oral/written instructions.

• Deliver SUPERIOR customer service.

• Ability to track and inventory material and parts 

Residential Standards

To provide assistance by performing general maintenance duties, to include:

• Handle “on call" duties whenever needed.

• Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards.

• Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals.

• Participate in preventive maintenance programs as well as ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset.

• Keep the grounds and common areas clean at all times

• Handle “on call" duties whenever needed.

• Other duties as assigned.

Community Inspections and Quality Assurance Review

• New construction walks as needed

• Walk with landscapers monthly to ensure outstanding curb appeal

• Quarterly trash shoot inspections, if applicable

• Annual walk with construction/management

• Prepare for HUD inspections

Financial Performance

• Assist with bidding for new contracts

• Ensure completion of annual capital expense projects

• Maintain vendor/contractor relationships

• Implement strategies for decreasing maintenance related costs

ICO Companies offers a competitive compensation package including monthly and quarterly bonuses,

401K, health, vision, dental and life insurance and discounted rent program.