Guest Service Agent
Rittenhouse Hotel
Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
- ...BartenderThe Bartender prepares and responsibly serves alcoholic and non-alcoholic beverages to guests in the bar area and through the service bar, to guests in the dining room. All beverages are prepared according to Ruby Tuesday recipes, standards, and procedures. Provides...SuggestedWork experience placementWork at officeLocal areaImmediate startFlexible hoursNight shift
Ruby Tuesday
Somerset, PA2 days ago - ...Park Hospitality Group, we've been creating smiles since 1949—one guest, one meal, and one team member at a time. Now we're searching... ...'s what you can expect:Check for proper detergent levels, rinse agent levels, and water temperatures at the beginning and throughout the...SuggestedLocal areaWork from home
Eat'n Park
Somerset, PA1 day ago $20 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents,... ...lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...SuggestedFull timePart timeSeasonal workShift work$20 per hour
...outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3... ...lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness...SuggestedFull timePart timeSeasonal workLocal areaShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
