Customer Service Rep Lead

Customer Service Rep Lead

Job Overview

The CSR Lead will be responsible for the cleanliness and sanitation of the areas assigned and will provide some work direction to custodial staff.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Perform janitorial duties

Perform all duties listed on the daily schedule

Provide work direction and assistance to custodians as directed by Custodial Supervisor

Assist Custodial Supervisor in scheduling and training staff as needed

Operate motorized cleaning equipment

Track equipment inventory, maintenance, and repairs

Schedule clean up and repairs as needed

Maintain daily upkeep of assigned area

Track and maintain supplies inventory

Assist Custodial Supervisor in purchasing cleaning supplies and equipment

Perform quality, service, and safety inspections

Report incidents and hazardous conditions to supervisor

Report employee personnel and customer issues to supervisor

Monitor employees for proper use of personal protective equipment, and supplies

Correct at risk behavior, then report to the supervisor immediately

Provide recommendations for corrective action on areas that need improvement

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and/ or Experience: High school diploma or GED required. 1 to 2 years related experience.

Certificates, Licenses, Registrations: CPR/AED/First Aid certification. May be required to have a valid driver's license. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities:

Ability to read and interpret instructions, procedures, manuals, and other documents

Strong verbal and written communication skills

Knowledge of cleaning methods and equipment and willing to share with team

Knowledge of the upkeep and care of the cleaning equipment

Knowledge of cleaning compounds and chemicals, and their safe, efficient use

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts and Compensation

Monday-Friday: 10:00am-6:00pm

$16.50-$17.50 per hour