Team Member

Job Title

The Hub Team Member

Vision, Mission, and Values

The Hub team members strive to be a positive influence on our team. This involves areas ranging from attitude and task completion to servanthood and guidance. The most important deliverable to our customers is in how we serve them. Provide a level of service that ensures our customers will want to return and also recommend our products and services to others. Further, we will strive to be rated in the top 1% of all service providers by truly giving "World Class Service."

Contribute to a workplace climate of energy, action, urgency, and fun! Bring our "A" game every day and transfer some of that energy to our customers so they leave our establishments feeling better then when they came in. Display a professional look through excellent grooming practices, proper care and maintenance of clothing and shoes, and adherence to The Hub's dress code.

Team Member Position Specific Responsibility

• Forge positive and fruitful relationships with and between all departments (Foodservice, Car Wash, Schlotzsky's) to ensure high company-wide morale.

Business Operations

Provide a great looking store to our customers through added focus to the items on the Daily Mission list. Inform leadership immediately if you notice any non-working or malfunctioning equipment. Practice safe workplace habits.

Sales Floor Team Member Specific Responsibility

• Follow all of The Hub's merchandising standards in the areas of retail and foodservice.
• Put away deliveries, stock shelves, and contribute to proper inventory practices
• Keep your immediate areas around you clean and organized.
• Adhere to all daily and weekly task and cleaning checklists, including the restroom checklist. Sparkly clean restrooms are extremely important to our business.
• Understand your role, first and foremost, is to provide World Class Service to our customers.

Foodservice Team Member Specific Responsibility

• Production of fresh daily food items.
• Keep kitchen and prep areas clean and sanitized
• Proper rotation and maintenance of all hot and cold food items.
• Consistent food production and a commitment to quality operations.

Car Wash Team Member Specific Responsibility

• Adequately prepare each vehicle to go through the car wash by utilizing the pressure sprayer and other tools.
• Provide outstanding service.
• Keep the car wash and surrounding area clean and maintained.

Business Development

Understand that you are an important driver of business in your department and that you have the power and ability to make a positive difference in sales and profitability of your department. Provide a welcoming atmosphere for our guests by greeting everyone as they walk in the door. Build relationships with our regular customers. Learn names. Ask questions about them so as to show we care and to get to know them. When not working, be a positive ambassador of The Hub Convenience Stores to our friends, the public, and to those who need our products and services.

Team Member Position Specific Responsibility

• Show keen awareness of advocates body language so that we can better serve their needs (e.g., looking at the menu not sure of what they want)
• Actively promote our products and services. This involves reaching out to advocates and educating them on our food offerings, and not always waiting for someone to approach you to place an order.

Personal Development

Own your own personal development. While there will be others in the company to provide you support and education, your inner will and desire will dictate how much you can grow. It is critical you hold a positive mental attitude/glass half-full mentality. This is a great example to the team and provides yourself with a greater quality of life. Attend periodic company training programs as they pertain to your responsibilities. Develop personal goals on an annual basis and share them with your General Manager. Devise action plans to achieve these personal goals

Administrative Items

Report to structure: Reports directly to the Shift Leader on Duty and Department Leaders

Compensation structure: Varies depending on a myriad of factors, including size and volume of store, production, attitude, and longevity

Minimum Requirements

• Demonstrate strong ability to complete multiple tasks simultaneously - Demonstrate strategic and analytical skills - Show a history of strong leadership in customer care – Ability to forge interpersonal relationships – Strong cognitive skills – Positive attitude – Ability to handle all products sold by The Hub Convenience Stores - Able to lift 40 pounds – Flexible work schedule – Ability to use basic computer functions

Desired Requirements

• Ambition to promote beyond your given position