Guest Relations Coordinator

Guest Relations Coordinator Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Key Responsibilities Manage VIP communications, responding to requests promptly and professionally. Coordinate all guest arrangements, including room preferences, dining, activities, and special requests. Track arrivals, room readiness, and amenities; partner closely with Housekeeping and In‑Room Dining. Welcome VIP guests and ensure a refined, personalized arrival experience during stay. Prepare upcoming reservations, send pre‑arrival communications, and maintain accurate guest records. Monitor amenity orders, costs, and delivery; complete monthly reporting. Maintain inventory, organize supplies, and ensure a polished, well‑managed workspace. About You Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience, strong communication skills, flexibility, and experience in a quality luxury hotel brand. Requirements Resourceful and proactive Typing and computer skills Strong organizational and time‑management skills with attention to detail Exceptional guest service and communication abilities Ability to multitask in a fast‑paced, luxury hospitality environment Strong cross‑departmental coordination and problem‑solving skills Professional demeanor with discretion and confidentiality High school diploma or equivalent certification Preferred Experience with hospitality systems such as HMS, KYC, SevenRooms, RTR, SalesForce Reporting Relationship Reports to the Assistant Director of Guest Relations. Compensation $31.00 Per Hour Equal Opportunity Employer Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. Special Accommodations If you require any special accommodations, please visit People Operations. #J-18808-Ljbffr 1 Hotel Kauai, L.L.C.