Automotive Service Advisor

Service AdvisorJoin the Jaguar Land Rover Nashville team and represent two of the most iconic luxury automotive brands in the world.Andrews Transportation Group is a family-owned and operated organization committed to 100% customer satisfaction and team development. At Jaguar Land Rover Nashville, we treat our employees and customers like family and reward individuals who are motivated, customer-focused, and committed to excellence. Every team member plays a critical role in our success.Join a well-respected organization just outside one of the fastest-growing cities in the country. Enjoy no state income tax, a lower cost of living than many major metro areas, and easy access to Nashville’s music, food, and outdoor lifestyle. You will work alongside a skilled, professional, and supportive team in a luxury dealership environment.We are looking for employees who want to win with us and build a long-term, mutually beneficial career relationship with our organization.As a Service Advisor, you will serve as the key connection between our guests and our service department. You will help create a premium ownership experience by listening carefully, communicating clearly, and ensuring every client feels informed, valued, and confident throughout the service process.BenefitsMedical, Dental, and Vision InsuranceCompany-Paid Short-Term Disability InsuranceLong-Term Disability InsuranceLife Insurance401(K)Paid Training – Sales and ServiceSalary plus CommissionPaid HolidaysEmployee Discounts on Products and ServicesWork/Life BalanceCompany EventsOpportunity to Work with Prestigious Luxury Automotive BrandsBase Salary + CommissionResponsibilitiesGreet clients promptly and professionallyObtain accurate customer and vehicle informationListen carefully and clearly document vehicle concerns as described by the customerReview vehicle history, mileage, and age to determine and recommend appropriate maintenancePrepare complete and accurate estimates for labor and partsEstablish and communicate expected follow-up timesMonitor the progress of each vehicle throughout the dayProvide frequent and proactive updates to customersPartner with technicians and service team members to support a smooth repair processVerify final invoices accurately reflect the work performed on the repair orderClearly explain completed services, recommended maintenance, and charges to customersDeliver a premium service experience from arrival to vehicle pick-upQualificationsMinimum of 2 years of luxury automotive service experience as a service advisor, assistant lane manager, service consultant, or similar customer-facing service role preferredExperience with Reynolds and Reynolds preferredProven record of achieving exceptional customer satisfactionProfessional and positive attitudeStrong communication and relationship-building skillsStrong computer skillsAbility to learn new systems and processes quicklyExcellent organization and follow-up skillsValid driver’s license with a clean driving recordMust be willing to submit to a pre-employment background check and drug screen, where permitted by applicable lawWe are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.