Field Engineer 3

JOB DESCRIPTION
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***


*** Job Class: FE 3
*** Bill Rate: ***-***
Minimum Pay Rate:***- $-25.00

Rate Range Chart Based off experience
Open to recent grads at the lower BR

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End Client: Auto Club
Work Address: 3333 Fairview Road,
*** c/o Southern California Automobile Club
Costa Mesa
California
USA
92626
Is this contract to hire/possible extension? Temp to perm possible
Shift start time and end time? Mon - Fri, 8a to 5p
Driving or Non-Driving? Driving 20% travel required, Travel expenses will be covered or reimburesed by ***
Duration: 12 months - possible extension if needed
Time/ Hours: 40 hours/ times can very
Targeted Start date: SAP
Prescreen Questions:
How many years' experience do you have with Deskside Support and PC, Printer Refresh?
How many years' experience do you have with basic hardware troubleshooting experience?
How many years' experience do you have with basic software troubleshooting experience?

How many years' experience do you have with reloading and re-imaging of PCs/Laptops?
Do you have an A+ Certification?

Have you every worked for *** as a FTE or Contractor? If so who and when? Did you leave on good terms?


Are you at least 18 years of age?
Description:
As a Field Engineer 3, you will perform activities associated with Deskside Support and PC and Printer refresh. Installing and diagnosing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repairs to reloading and re-imaging of PCs/laptops. Provides support for software, hardware and networking support for desktops, laptops and servers.
Performs installs, moves, adds and changes as required. Tests and verify PCs, networks, and client approved applications. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction.

Key Qualifications:
High School Diploma or GED required
May require technical certification or associate degree
Generally, 1-2years' experience in area of responsibility