Room Attendant

Room Attendant

The Room Attendant is responsible for ensuring that all hotel rooms are cleaned and prepared for our guests' experience at the property. Rooms are assigned, and it is the responsibility of the team member to ensure that all cleaning and organizing of the rooms are completed as assigned prior to guests entering their hotel rooms.

Essential Duties and Responsibilities:

• Thoroughly clean hotel rooms and bathrooms according to department procedures.
• Sort, count, fold, and/or carry linens for making guest beds.
• Stock housekeeping carts with supplies.
• Replenish supplies in hotel rooms and bathrooms per hotel procedures.
• Assist in the laundry room when needed to ensure clean linens are available to clean hotel rooms.
• Dust furniture, wash walls, ceiling, and woodwork, wash windows and sills, and door panels.
• Empty wastebaskets and transport trash to waste disposal area.
• Report any problems immediately to Housekeeping Lead and/or Housekeeping Supervisor.
• Ensure any lost and found items are turned in to be logged.
• Maintain a clean and organized work area.
• Interact with guests on occasion while cleaning guest rooms. Promote outstanding customer relations.

Required Skills and Abilities:

• Ability to work in a fast-paced environment and interact with internal departments.
• Understand and represent Oak Grove's image and reputation both at work and at external functions.
• Maintaining a professional working relationship among other team members.
• Oral and written communication skills.
• Ability to maintain high levels of confidentiality and integrity.
• Must be detail-oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused.

Education and Experience:

• High School Diploma or equivalent.
• Previous housekeeping experience preferred.
• Must be able to multitask and take direction.
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions:

• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate to loud.
• The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and the functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.