AM Server

AM Server

The role of the AM Server is to create 100% guest satisfaction by serving lounge customers in a prompt and efficient manner. Ensures proper set up of tables in the lounge. Inspects linen, silver, china and other items prior to using them. Takes customer orders and provides suggestions for both beverage and food. Reports beverage orders to bartenders, ensure drinks are garnished before serving. Coordinates service with other servers and Chef. Serves food and beverages to guests, refills beverages as needed. Removes dirty glasses, linens and dishes from lounge area. Responds to customer requests and complaints. Cleans lounge area during and after events. Adheres to legal and/or company policies and standards. Understands and follows the laws and guidelines for beverage service. Closes out the customer's bill applying cash and credit cards in accordance with established procedures. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties as required by Management to provide 100% guest satisfaction and genuine hospitality to our guest.

Requirement/Skills

• High school diploma or GED required
• Two years of experience in similar position within an upscale environment is preferred
• Basic skills in reading, writing, arithmetic
• Must be at least 21 years old in order to serve alcohol
• Must have excellent customer service skills
• Willing to work a flexible schedule including weekends and holidays
• Ability to relate to all levels of guests and management
• Must possess a strong team spirit

Physical Demands

• Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
• Ability to maneuver up to 150 pounds, occasionally, for short periods of time
• Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
• Ability to push and pull carts weighing up to 200 lbs, occasionally
• Ability to stand for extended periods of time, constantly

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.