Bilingual Claims Representative, Consumer

Full-time Shift: Day Shift Job Description The Claims Representative is responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction. The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards. You will report to the Claims Supervisor. This is a hybrid role based out of our Welcome, NC plant requiring 2 days (Tuesday and Wednesday) in the office per week. Primary Responsibilities Claim Intake & Validation Receive, review, and validate incoming warranty claims to determine accuracy and required information. Initiate clarification calls to customers as needed to complete claim details. Maintain accurate claim documentation and communication updates within Dynamics 365 CRM. Claim Management & Resolution Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third‑party vendors, optimizing cost, efficiency, and service quality. Monitor claim progress and ensure timely, cost‑effective resolutions that enhance customer satisfaction. Host product standards and compliance discussions with customers, helping address concerns professionally and clearly. Administer service reimbursements and prepare settlement letters when applicable. Quality Review & Root Cause Analysis Conduct research to identify root causes of product or service issues. Collaborate with plant personnel, sales teams, and other departments to support long‑term corrective actions and process improvements. Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality. Communication & Reporting Prepare clear communications and updates for management regarding claim trends, issues, and opportunities. Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete. Perform additional duties as assigned to support departmental needs. Qualifications High School Diploma or equivalent required; Bachelor’s degree preferred. Professional experience in a claims or service role, preferably within the building materials industry, will be considered in lieu of education. Experience in Ordering/Quoting systems is desired (AccuQuote preferred). Experience with CRM systems is desired. Strong verbal and written communication skills in English and Spanish, with a customer‑centric approach. Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly. Ability to work independently while supporting team and departmental goals. Additional Information All your information will be kept confidential according to EEO guidelines. Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full‑time team members receive medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training and professional development. Full-time is defined as regularly working 30+ hours per week. Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organization’s Participation in E-Verify Poster here. Must be at least 18 years of age to apply. #J-18808-Ljbffr