Accounts Receivable & Collections Specialist

Accounts Receivable & Collections Specialist

Title: Accounts Receivable & Collections Specialist

Agency: New River Community College

Location: Pulaski - 155

FLSA: Nonexempt

Hiring Range: Pay Band 3 ($35,000-37,000)

Full Time or Part Time: Full Time

Job Description: New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body. The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.

Duties: The selected candidate will manage and maintain the College's accounts receivable operations, ensuring accurate and timely processing of financial transactions. Responsibilities include processing accounts receivable transactions, generating invoices, monitoring outstanding balances, initiating collection activities, reconciling accounts, resolving billing discrepancies, and preparing the College's quarterly accounts receivable report. The position will coordinate billing for dual enrollment students and partnering school districts and manage the student debt payment plan process, including establishing agreements, posting and reconciling payments, monitoring compliance, and following up on delinquent accounts. Additional duties include administering the state setoff debt collection program, maintaining required documentation, reconciling payments, and ensuring compliance with state guidelines. The role will serve as the primary liaison with the College's contracted collection agency, manage collection activity, communicate with students and others regarding billing and payment matters, maintain accurate financial records, support audits, and perform other related duties as assigned.

Minimum Qualifications: Knowledge of general office practices and procedures. Knowledge and understanding of Microsoft Office computer applications. Strong attention to detail with the ability to manage multiple tasks and assignments, meet deadlines, and work effectively in a fast-paced, team-oriented environment. Excellent oral and written communication skills with a strong student-focused approach and commitment to providing high quality customer service. Ability to work well with students, faculty, staff, and the public in a confidential, professional, and courteous manner. Demonstrated knowledge of the laws, regulations, policies, and best practices governing accounts receivable.

Additional Considerations: Additional qualifications that may be considered include education and experience in accounting, accounts receivable, or related financial operations; experience with PeopleSoft Student Information System (SIS), PeopleSoft Administrative Information System (AIS), or similar enterprise systems used in higher education; and an understanding of student financial services, college student demographics, and the financial challenges that may impact students' ability to meet payment obligations

Equal Opportunity Employer