Express Service Advisor

Service Advisor

Grand Island Motor Company is seeking a motivated and customer-focused Service Advisor to join our growing service department. This is an excellent opportunity for someone who enjoys helping people, building relationships, and delivering exceptional customer experiences.

As a Service Advisor, you will serve as the primary liaison between customers and the service department. You will help customers understand their vehicle's maintenance and repair needs while ensuring a smooth and professional service experience from check-in through vehicle delivery.

Whether you have previous automotive experience or come from a customer service, hospitality, retail, restaurant, or call center background, we provide the training and support needed to help you succeed.

Compensation & Benefits

• $21 per hour plus performance-based bonuses
• 401(k) Retirement Plan
• Medical Insurance
• Dental Insurance
• Paid Time Off (PTO)
• Flexible Work Schedule
• Paid Training and Development
• Career Advancement Opportunities
• Employee Discounts on Vehicles, Parts, and Service
• Supportive Team Environment
• Stable and Growing Organization

Responsibilities

• Greet customers promptly and professionally in the service drive
• Serve as the primary point of contact throughout the vehicle service process
• Write repair orders and accurately document customer concerns
• Explain recommended maintenance and repair services to customers
• Provide regular updates regarding vehicle status and repair timelines
• Deliver exceptional customer service and ensure a positive ownership experience
• Manage the flow of the service lane to maximize efficiency and customer satisfaction
• Coordinate technician workload and distribute repair orders effectively
• Ensure technician time is utilized efficiently to maximize department productivity
• Answer customer inquiries by phone, email, text message, and in person
• Resolve customer concerns professionally and promptly
• Build strong relationships with customers to encourage retention and repeat business
• Maintain communication between customers, technicians, and service management
• Follow dealership processes and maintain accurate records in dealership software systems

Qualifications

• Previous Service Advisor experience preferred but not required
• Customer service, hospitality, restaurant, retail sales, call center, or business development experience encouraged to apply
• Outstanding communication and interpersonal skills
• Strong customer service and relationship-building abilities
• Excellent organizational and time management skills
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Strong problem-solving skills and attention to detail
• Basic computer and data entry proficiency
• Team-oriented mindset and strong work ethic
• Valid driver's license with acceptable driving record
• Must be willing to submit to a pre-employment background check and drug screening

Why Join Grand Island Motor Company?

At Grand Island Motor Company, we understand that exceptional customer experiences start with exceptional employees. We invest in our team through training, development, and advancement opportunities while fostering a positive culture where hard work and success are recognized and rewarded.

If you're looking for a career with growth potential, strong earning opportunities, and the chance to make a difference every day, we'd love to meet you.

Equal Opportunity Employer

Grand Island Motor Company is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Grand Island Motor Company maintains a drug-free workplace. Employment offers are contingent upon successful completion of a pre-employment background check, drug screening, and verification of a valid driver's license and acceptable driving record.