Senior Business Systems Analyst

Senior Business Systems Analyst

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional.

The primary purpose of the Senior Business Systems Analyst is translating business requirements into technology solutions that support the Company and its goals and objectives. This position works as an effective liaison between the Business and IT to analyze, troubleshoot and escalate business system needs, especially focusing on efficiency and compliance related aspects. In addition, this position provides technical support to assist the appropriate system administrators with the functionality of software that conforms to established policies, procedures and best practices.

As a Senior role, this position leverages advanced knowledge to make strategic recommendations on process improvement and standardization as well as guide junior staff.

Essential Duties and Responsibilities

• Gathers, defines and documents complex business systems requirements and processes. Determines, documents, and communicates the impact of proposed system enhancements and changes to current business processes.
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Facilitates cross-functional team meetings to define project requirements, update team about the progress of projects and resolve any issues that may arise. Effectively communicates project information to business stakeholders and management.
• Evaluates, prioritizes, and manages user acceptance testing and data validation.
• Assists team in planning and installing system enhancements or new system developments in production and takes a lead role in driving the vendor to complete implementation on time and within budget.
• Plays a key role in the change management process involving changes to the application and interface/integration with the core system; and works with the IT department, ensuring that formal and disciplined change management guidelines are being followed.
• Works with the Training department and business to develop communications plan and training materials to improve the adoption process and technology changes.
• Acts as an escalation point of issues and advises junior staff, ensuring established procedures are followed.
• Performs miscellaneous duties as assigned.

Position Requirements

Education

• Bachelor's degree in business, computer science, information systems or analytical techniques or equivalent related work experience required.
• High School diploma required.

Experience

• Minimum of five (5) years' experience as a business analyst working on large and complex projects that built or enhanced production systems required.
• Minimum of three (3) year mortgage lending experience required.
• Demonstrated success in leading and implementing projects in a cross functional team environment.

Functional/Technical Skills

• Effective written and verbal communication skills
• Ability to thrive in a fast-paced working environment
• Strong critical thinking and analytical skills
• Demonstrated leadership and interpersonal skills
• Strong problem solving and decision-making skills
• Independent, self-motivated and able to work with little supervision
• Ability to multi-task and prioritize
• Demonstrates ability to make sound judgments
• Experience developing project plans, process flow diagrams, use case, current/future state diagrams, functional and technical requirements
• Proficient user of Microsoft Office applications

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.