TERM-LIMITED: Complaint Intake Coordinator - (Technician III, Call Center)

Complaint Intake Coordinator

Find a rewarding career making a difference: Join the Office of the Attorney General! The Complaint Intake Coordinator in the Consumer Engagement and Data Services Unit serves in a critical role assisting residents of Colorado. This position serves as the primary contact for consumers and has a critical role in conducting intake of complaints. This position is perfect for someone who enjoys new challenges in their role and thrives on their strong judgement and decision-making skills. This position is perfect for an empathetic individual who wants to be part of a collaborative team that will impact the lives of Coloradans!

This position is a term-limited position anticipated to last approximately 9 months. The Complaint Intake Coordinator primarily handles the call center operations on behalf of the Consumer Engagement and Data Services Unit. Main responsibilities include managing large amounts of inbound and outbound calls in a timely manner while creating a positive experience for each caller. The Complaint Intake Coordinator determines caller issues and concerns, addresses and provides accurate responses and referrals to inquiries and research potential answers for emerging issues. The Complaint Intake Coordinator also conducts the initial intake, scanning, and data entry of digital and mail-based consumer complaints and responds to consumer complaints by writing detailed, custom correspondence that addresses consumer issues. The Complaint Intake Coordinator researches and collects data to support investigations, education and outreach efforts, and policy decisions while maintaining call center resource guides.

This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: H4M3XX Technician III. Minimum Qualifications and Substitutions: Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated. Three (3) years of experience in customer service, administrative support, or clerical support. Of the three years of experience, one (1) year must include managing incoming or outgoing calls as a primary function of the job. Or an associate or bachelor's degree from an accredited college or university in business, public administration, English, sociology, psychology, communication, or a closely related field may substitute for the required experience on a year-for-year basis. However, the one (1) year of experience managing incoming or outgoing calls as a primary job function remains required and cannot be substituted with education. If you are qualifying under the Education and Experience option listed above, you must submit a copy of your transcripts at the time of application. Unofficial transcripts are acceptable. Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree.