Customer Service Representative

Job Title VITAS Representative Job Description WHO WE ARE We are VITAS Healthcare, the nation's leading end-of-life care provider since 1978. Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. Our priority is to care: For our patients, for each other, and for the future. WHAT YOU'LL DO As a VITAS representative, you will educate healthcare professionals, patients and families about the benefits of hospice care. Through effective, highly informed conversations about end-of-life options, you will ensure hospice-eligible patients receive the care they deserve in a timely manner. You will work with patients and families to explain how hospice can benefit them and educate healthcare professionals about end-of-life options for their patient base. You will cultivate and share your expertise about the Medicare hospice benefit and VITAS services, collaborating with clinical teams to create effective messaging and strategies for these purposes. WHERE YOU'LL WORK Our representatives are based out of individual VITAS offices but travel throughout their assigned territory as needed, meeting with patients and healthcare representatives wherever education may be beneficial. WHAT'S EXPECTED FROM YOU VITAS representatives are driven, organized, articulate, and highly motivated. In this role, you will work strategically to make a difference in the lives of patients and families by educating healthcare professionals about the Medicare hospice benefit. You will keep the patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life's journey. Qualifications 1-2 years' experience in a professional office and/or call center environment. Familiarity with medical terminology preferred. Proficiency with computers, especially with Electronic Medical Record (EMR) systems, and strong typing skills (minimum 45 wpm) Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice. Must be detail-oriented and highly organized with the ability to work on various assignments simultaneously. Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center Education Completion of high school or basic education equivalency required. Bilingual in Spanish/English a plus Medical or business office education/training desired Special Instructions To Candidates EOE/AA M/F/D/V About Us VITAS Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission. All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heardfind your purpose at VITAS today. Benefits Include: - Competitive compensation - Health, dental, vision, life and disability insurance- Pre-tax healthcare and dependent care flexible spending accounts- Life insurance- 401(k) plan with numerous investment options and generous company match- Cancer and/or critical illness benefit- Tuition Reimbursement- Paid Time Off- Employee Assistance Program- Legal Insurance- Roadside Assistance- Affinity Program Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends. Choose a Career with VITAS