HealthChoices System Navigator (Administrative Assistant 2, LG) - Westmoreland County MH/ID

Healthchoices System Navigator (Administrative Assistant 2)

Do you want your administrative assistance skills to help people receive the support they need to make a lasting, positive impact on their daily lives? Join Westmoreland County Behavioral Health & Developmental Services (BDHS) as a HealthChoices System Navigator (Administrative Assistant 2). This role guides individuals and families through a variety of processes to successfully access resources and services. Work relies on your effective collaboration within the Complex Case Team to ensure each person is referred to and receives an appropriate level of support.

The Westmoreland County BHDS office is located in downtown Greensburg behind the Courthouse and offers excellent benefits including health/vision insurance, personal and sick days, and paid holidays. Take the next step in your career with an agency that values compassion, teamwork, and commitment to service!

Description Of Work

This position serves as the initial contact for people and agencies seeking information or support. It acts as a bridge between individuals, service providers, and departments to ensure continuity of care and service alignment. As a HealthChoices System Navigator, you will perform the following duties:

• Assessment Assistance: Compete initial assessments to identify individuals' and families' needs and connect them with the appropriate level of support, including higher-level care
• Process Navigation: Explain, advocate, and help people complete all steps to obtain Medical Assistance, insurance, authorizations, housing, and other practical support needed for behavioral health services to be covered and effective
• Resource Coordination: Work directly with facilities, care providers, agencies, and other community partners to monitor capacity and ensure smooth care transitions; follow up to confirm effectiveness
• Communication Management: Handle high call volumes and monitor the general email inbox to ensure timely, accurate responses to all inquiries and assist with scheduling
• Data, Reporting, and Documentation: Use electronic systems to maintain accurate records, manage care coordination, and support data-driven improvements to service delivery and resource allocation

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Occasional need to work or attend meetings after hours or on weekends. Compensation provided.
• Telework: You may have the opportunity to work from home (telework) part-time, up to two days per week, after successful completion of a six-month probationary period and director approval. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

Qualifications

Minimum Experience and Training Requirements:

• One year of experience as a staff assistant to an administrative officer or as a technician in a staff service of a large organization; and such training as may have been gained through graduation from a four year college or university; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• A conditional offer of employment will require a drug screening.
• This position falls under the provisions of the Child Protective Services Law. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.