Senior Systems Engineer I

Senior Systems Engineer

As a Senior Systems Engineer, you will design, build, and optimize enterprise endpoint services across device management, provisioning, security, and automation. You will play a key role in modernizing the device experience through zero-touch deployment, analytics-driven improvements, and responsible adoption of AI-assisted engineering capabilities. You will provide technical leadership, define engineering standards, and ensure solutions are scalable, supportable, and aligned with enterprise governance.

Responsibilities:

• Provide technical leadership for endpoint engineering services across Windows and macOS platforms.
• Establish engineering standards, governance, and best practices aligned with enterprise objectives.
• Serve as the escalation point for complex technical issues, architecture decisions, and service design challenges.
• Design, implement, and optimize endpoint management solutions using Microsoft Intune, Jamf Pro, Entra ID, Microsoft Graph, and modern management technologies.
• Lead device lifecycle management, including Autopilot, zero-touch deployment, configuration standards, and policy management.
• Develop automation and integrations using PowerShell, Bash, APIs, and orchestration tools to improve service efficiency and consistency.
• Partner with architecture, security, and platform teams to ensure endpoint solutions are secure, scalable, compliant, and operationally effective.
• Drive continuous improvement through telemetry, analytics, proactive remediation, and performance monitoring.
• Maintain accountability for service quality, supportability, platform resilience, and lifecycle management.
• Contribute to governance, risk management, audit readiness, and change control processes.
• Collaborate with Security, Service Desk, ITSM, and engineering teams to implement and support endpoint solutions.
• Translate technical requirements into operational outcomes and drive cross-functional improvements.
• Provide technical mentorship, guidance, and knowledge sharing across the organization.

Required Qualifications:

• Jamf 300 certification.
• 5+ years of experience in Endpoint Engineering, Systems Engineering, or a senior technical support role.
• Strong experience with Microsoft Intune, Jamf Pro, Entra ID, and enterprise device management.
• Expertise in Windows endpoint management, including Autopilot and device lifecycle management.
• Experience managing macOS devices in enterprise environments.
• Advanced scripting and automation skills using PowerShell, Bash, APIs, and Microsoft Graph.
• Strong understanding of endpoint security, conditional access, compliance policies, and identity management.
• Experience with telemetry, analytics tools (KQL preferred), and data-driven service improvement.
• Experience designing scalable, resilient, and supportable enterprise solutions.
• Familiarity with ITSM platforms such as ServiceNow.
• Integrate AI copilots to accelerate scripting, troubleshooting, and engineering efficiency
• Design agent-assisted workflows for diagnostics, remediation, and support operations
• Establish human-in-the-loop controls for AI-driven actions impacting users or compliance
• Convert repeatable tasks into governed, scalable automation workflows
• Evaluate emerging AI agent capabilities for EUC use cases and determine where they fit within service boundaries, approval models, and audit requirements.
• Ensure AI processes are explainable, measurable, and aligned to risk and governance standards

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact View phone number on click.appcast.io.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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