Sales Representative

Job Description

Job Description

Job Title: Sales Development Representative

Department: Commercial and Consumer Revenue

Classification: Salary Exempt

Location: BILT - Global Brand Support Center, Grapevine, Texas 76051 or Remote

BILT Overview

BILT Incorporated is a fast-growing software-as-a-service company revolutionizing instructions and training for consumers and professional technicians alike. BILT creates official 3D Intelligent Instructions® for thousands of products from hundreds of innovative brands and hosts them on a free mobile app. Users can manipulate interactive animations on a touchscreen, providing superior training differentiator for products that require assembly, installation, maintenance, programming, or repair. BILT’s mission is to create an experience so enabling and empowering that it turns users into promoters of the brands we serve. Our Global Brand Support Center is located in the Dallas-Ft. Worth metroplex between DFW airport and the Southlake Town Square.

Job Summary

We are seeking a qualified individual to join our team as a Senior Sales Development Representative (SDR) . The right SDR candidate will be one who has experience with an outbound motion, works well in a smaller startup environment, is not afraid to try new things, and can self-motivate day in and day out. The primary responsibilities will be to schedule meetings with identified client prospects by identifying, engaging, and nurturing prospective clients. This person can easily initiate relaxed but informative two-way conversations that drive prospects through the early stages of the sales funnel. The right candidate will also understand how to assess a company’s needs and cater the outreach to each prospect specifically. 

An ideal candidate will be someone who has experience in SaaS B2B/B2C enterprise products for medium to large enterprises.

Ownership & Responsibilities

• Set 20 new meetings per month
• Identify, research, organize, and manage a target list of ~500 potential companies (with multiple contacts within each company)
• Lead Generation: Execute outbound strategies, including cold calling, personalized email outreach, and social media engagement (e.g., LinkedIn), to generate new leads
• Setting Up Sales Meetings: Schedule and coordinate initial discovery calls or demos between qualified prospects and account executives
• Lead Qualification: Assess leads to determine their fit, readiness, and potential for purchase, using BILT’s qualification criteria to prioritize high-value prospects
• Lead Follow Up: rapidly respond to all inbound leads
• Relationship Building: Initiate and nurture early-stage relationships with prospects to build trust and guide them through the sales funnel
• Basic Discovery: Understand prospective customer problems at a high-level, and be able to articulate how BILT uniquely solves those problems
• High-Level Demo: Conduct mini-software demonstrations (less than 5 minutes) to convey the high-level value that BILT provides to customer problems
• Collaboration: Partner with marketing and sales teams to align on messaging, campaigns, and strategies to optimize lead generation and qualification
• Reporting and Tracking: Maintain accurate records of all lead interactions in our CRM system (e.g., Salesforce), track key performance metrics (e.g., meetings booked, conversion rates, etc.), and provide regular updates to the sales team
• Market Feedback: Share insights from prospect interactions to help refine BILT’s value proposition and sales approach and determine what is and isn’t working Prospecting: Research and identify potential customers, including enterprises, retailers, and manufacturers, who would benefit from BILT’s 3D interactive Intelligent Instructions® 

Qualifications

• ZERO call reluctance! If you are uncomfortable in ANY WAY calling or engaging with businesspeople that don’t know you or the company you represent to set meetings…then this is probably not the role for you!
• Experience cold calling (i.e., calling prospects that have not shown any interest in the company you represent and scheduling new meetings with them) at least 25 prospects per day
• 2+ years of experience in outbound (new customers with no inbound leads) prospecting to set new appointments
• Experience prospecting mid-level management (e.g., Manager, Director, VP, etc.) AND the C-Suite (e.g., CEO, CFO, COO, etc.) at large companies (e.g., 1,000+ employees)
• Track record of consistently achieving and/or exceeding prospecting (i.e., setting new meetings) quota expectations
• Experience working in a small startup (75 people or less) environment is preferred, but not required
• Prior experience prospecting and/or selling to large manufacturers (e.g., Fortune 1,000) is a plus
• Experience prospecting using various Sales tech stack technologies (e.g., Salesforce, Outreach, Nooks, Common Room, LinkedIn Sales Navigator, etc.)
• Excellent communication skills, both written and verbal, with the ability to engage prospects effectively. Adaptable and eager to learn in a rapidly growing company.
• Strong organizational skills and attention to detail for managing leads and tracking metrics.
• Initiative-taker with a proactive, results-driven mindset.
• Team player who thrives in a collaborative, fast-paced environment.
• Bachelor's degree is nice, but not required

Personality Traits

• Thick skin - cold calling is hard but rewarding and it’s definitely not for everyone.  This role requires that someone can take rejection and objection on a daily basis and remain unphased towards their goal of setting new meetings
• Intellectual curiosity – genuinely love learning because you are curious about everything
• Grit - ability to work through challenging situations with persistence and consistency
• Resourcefulness - ability to figure out creative solutions to problems on your own
• Fearless - not afraid to make mistakes and take calculated risks if it contributes towards your goals
• Adaptability - ability to use intuition to adapt quickly to various situations
• Awareness & Accountability - ability to see situations and yourself objectively, even if it's not always positive
• Integrity - must embody honesty and integrity in all of your actions

Work Environment

• This role is based at BILT’s Global Brand Support Center in Grapevine, Texas, near DFW Airport and Southlake Town Square.
• Routine use of standard office equipment (computers, tablets, phones, email, and FedRAMP-compliant communication platforms like Microsoft Teams).
• Physical demands include prolonged computer use and occasional lifting of up to 25 pounds.
• Office hours: 8:30 AM–5:30 PM, Monday through Friday, with convenient parking and nearby amenities.
• Federal contract work may require coordination with government stakeholders and adherence to secure development practices.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About BILT

BILT provides 3D Intelligent Instructions, creating and delivering interactive content for iOS, Android, and now turnkey guided work instructions for visionOS. The award-winning platform revolutionizes DIY experience as well as professional training and operational enablement. BILT is accessible, sustainable, and efficient.

At BILT, you will collaborate with a dynamic team of designers, developers, and product managers to deliver secure, innovative 3D interactive instructions for federal and commercial clients. Your expertise will enhance user experience, ensure compliance with federal security standards, and support mission-critical federal contracts, advancing BILT’s mission to revolutionize instructions and training. Join us in a collaborative, innovative environment where your skills drive global impact.

For more information go to: and submit a profile resume in our applicant tracking system. 

*This position is located in the Grapevine Brand Support Center in Texas.

BILT is a veteran friendly company, and an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

We do not accept unsolicited agency resumes. We will not pay fees to any third-party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes will be considered our property and will be processed accordingly.