Assistant Store Manager

Compensation Pay Range: $16.00 - $22.00 per hour, equal to or exceeding the minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses, or premiums that may be paid in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if the applicable criteria are met. Responsibilities Lead the store team members in providing excellent customer service to retail and professional customers. Supervise customer service programs on the retail showroom, including execution of programs such as Related sales, Hi5, Rock the Call, Never Say No, and Rock the Lot. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail hours. Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring team members stay current on individual training. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members. Ensure the telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed promptly and customers are contacted upon shipment arrival. Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure. Process retail customer returns and exchanges in an efficient and friendly manner, issue refunds accurately, and stage returned merchandise correctly. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure all team members comply with company policies, including adherence to posted work schedules, approval of deviations by management, and proper clock‑in/out procedures. Perform store opening and closing duties, including day‑end procedures, verifying and securing money deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles. Assist the store manager in maintaining the store building, parking lot, exterior signage, lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. All other duties as assigned. Bilingual candidates encouraged to apply. Qualifications Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification. Desired: Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish highly desired). Benefits Competitive wages & paid time off. Stock purchase plan & 401(k) with employer contributions. Starting day one, medical, dental, and vision insurance with optional flexible spending account (FSA). Team member health and wellbeing programs. Tuition educational assistance. Opportunities for career growth. EEO Statement O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option 1 and provide your requested accommodation and position details. #J-18808-Ljbffr