Customer Service Associate (PT)

Position Title: Customer Service AssociateReports to: Guest Services ManagerType: Part-time, non-exempt positionSchedule: We currently have part-time positions available for individuals seeking 15-20 hours a week.Minimum starting hourly rate: $12.00Scott Family Amazeum OverviewThe Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow.Core Purpose: The Amazeum exists to spark and nurture the curious and creative spirit in all of us.Through experiences with the Amazeum, individuals and the community are engaged in building relationships and developing identities as creative, curious, and innovative shapers for the region. Learning at the Amazeum is an active, playful exploration that inspires curiosity. It is rooted in inquiry-based discovery and involves an element of risk. Hands-on learning opportunities allow guests to exercise critical thinking in the context of play.The Amazeum facility includes approximately 50,000 square feet of indoor space and one acre of outdoor exhibition and activity space. The museum is located at the intersection of Museum Way and J Street in Bentonville, AR.Position Summary:Guest Services Associates at the Scott Family Amazeum provide excellent service to all Amazeum guests, ensuring a positive, fun, safe, and memorable experience. Individuals in this position will welcome guests, inform them of museum experiences and programs, and sell tickets and memberships. The ideal candidate will have a passion for powerful guest experiences and enjoy working with people of all ages and backgrounds.Essential FunctionsProvide excellent customer service for Amazeum guests, members, donors, and museum staff in-person and over the phoneProactively and warmly welcomes guests, responds to questions, and offers guidance.Exhibits critical thinking skills by anticipating guest and member issues and proactively takes ownership to solve issues and address needs.Relays information to guests about current and future Amazeum programsEffectively operate ticketing system in accordance with established procedures, selling daily and advance admission and membershipsValidates membership cards and pre-purchased tickets for admissionAccurately processes cash, check, and credit card transactions, balancing their own cash drawer at the end of each shiftActively promote membership, sign up new and renewing members, and troubleshoot common membership issues including lost cards, contact information updates, and upgradesReturn phone calls as necessary to resolve outstanding questions.Assist with procedures including, but not limited to, lost and found items, injuries, and lost guestsFacilitates welcome spiels and checks-in birthday celebrations as well as field trip and group visitsPerform routine office tasks as needed (e.g. separating coupons, filing, copying, data entry, etc.)Maintain a continuous lookout for safety hazards, assisting with evacuations and procedures if required in case of an emergencyCommunicate and work in a team manner with coworkers to ensure a smooth operation.Maintain appearance and functionality of workstations, guest queues, ticketing areas, and related spaces, ensuring that all materials and information displayed are current and well stockedConducts light daily cleaning tasks to maintain a clean and safe experienceWork in the museum store, Curiosity Corner, as needed, processing store transactions, stocking inventory, and tidying displaysEstablishes and maintains collaborative interdepartmental relationshipsAssist with Guest Services oriented tasks during special eventsWork extended schedule during peak periods as neededRepresents the Amazeum in a professional manner at all times including adherence to department standardsPerform additional duties as requiredGeneral Duties:The responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The Amazeum reserves the right to revise or change position duties and responsibilities as necessary to accommodate changing organizational needs.Minimum Requirements16+ years of age at the time of hireHigh School diploma or GED OR working towards oneGood command of general computer applications and basic math skillsAbility to lean into new technology as assignedAbility to be punctualDemonstrated attention to detail and accuracyExcellent communication skillsAll applicants must be able to:Provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United StatesComplete and pass a background checkPhysical DemandsAbility to move freely throughout the museum for extended periods of time (up to 8 hours), including standing, walking, bending, stooping, and reaching.Ability to operate a computer, tablet, or point-of-sale system using hands and fingers with precision.Ability to lift and carry up to 25 pounds occasionally (e.g., boxes of supplies, signage, or retail merchandise).Ability to see and read digital screens, printed materials, and interpret verbal instructions in environments with varying levels of lighting and noise.Ability to speak clearly and professionally with guests and team members in a busy, fast-paced environment.Ability to work in indoor and outdoor conditions, sometimes exposed to heat, cold, or humidity. Occasional exposure to moderate noise levels from guest activity, music, or special events.Ability to remain on your feet and interact actively with guests throughout your shift with scheduled breaks.Preferred QualificationsAvailability to work both Saturday and Sunday as a permanent shift6+ months of cashier service experience6+ months of customer service experienceAvailability to work on Wednesday eveningsExperience with point of sale systems and/or databasesBilingualHow to applySubmit your completed Amazeum application, your resume and cover letter, via the Amazeum Career Portal. #J-18808-Ljbffr Scott-Family-Amazeum