Senior Investigator

Senior Investigator – Fraud, Waste, and Abuse PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths. Essential Responsibilities Independently plan, conduct, and manage prompt, thorough onsite and desktop investigations of health care claims. Thoroughly document investigative findings and actions to create comprehensive case files in accordance with established policies and procedures. Proactively utilize available analytic resources to identify patterns of potential fraud, waste and abuse, initiating audits when necessary. Conduct fact‑finding interviews with internal staff, external providers, patients and other relevant parties regarding medical and behavioral health services. Utilize available Open Source Intelligence (OSINT) tools to verify provider licenses, research criminal history, disciplinary actions, financial assets and liabilities. Attend and participate in regional FWA Task Force and other state or federal meetings. Establish and maintain a comprehensive knowledge and understanding of current state and federal reporting requirements, ensuring FWA reporting is received, summarized, catalogued, and disseminated to the appropriate agencies. Ensure regulatory reporting is developed, accurate, and submitted timely. Serve as an internal subject‑matter expert on matters related to auditing and FWA. Develop and conduct internal FWA‑related training. Collaborate with government agencies during audits, investigations, and requests for information (RFI). Present and discuss case findings and recommendations in case review meetings with department and company management. Participate in the development and presentation of FWA reporting for the Corporate Compliance Committee and the Audit and Compliance Committee of the Board. Coordinate and manage the production of investigative materials in support of settlement negotiations. Supporting Responsibilities Meet department and company performance and attendance expectations. Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. Perform other duties as assigned. Success Profile Work Experience: Minimum of 4 years of experience conducting complex healthcare fraud investigations required. Significant experience in facilitating audit activities across specialized teams required. Ability to effectively and professionally communicate with internal and external stakeholders, in both written and verbal form, required. Ability to independently research, understand and interpret complex healthcare claims data, civil and criminal laws, and contract requirements required. Experience in navigating case management, claims and OSINT platforms preferred. Education, Certificates, Licenses Bachelor’s degree in business administration, criminal justice, or related field or a combination of equivalent education and experience is required. Ability to obtain Certified Fraud Examiner (CFE) or equivalent certification within 24 months of employment required. Knowledge & Skills Strong working knowledge of investigative techniques and procedures as they relate to health care fraud, waste and abuse. Ability to gain a thorough understanding of PacificSource compliance initiatives. Respond timely to regulatory inquiries. Maintain sufficient reference materials to adequately research compliance issues. Ability to organize large complex investigative audits involving multi‑functional teams under strict deadlines. Effective communication with all levels of the organization, federal and state agencies, providers, and members, both verbally and in writing. Working knowledge of legal and medical terminology. Ability to read, interpret, and apply complex contract language, case law, criminal and civil statutes. Ability to work under time pressures and remain professional in emotionally charged situations. Computer proficiency in a Windows environment, including Microsoft Office Suite. Competencies Adaptability Building Customer Loyalty Building Strategic Work Relationships Building Trust Continuous Improvement Contributing to Team Success Planning and Organizing Work Standards Environment Work Environment & Travel Work inside a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time. Physical Requirements Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Compensation The wage range for this position is $65,296.83 – $111,004.62. Actual compensation will be determined based on qualifications, experience, education, and internal equity. The stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. EEO Statement PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. Employment Status Employment remains at-will at all times. #J-18808-Ljbffr