Floor Manager

POSITION: Floor Manager

REPORTS TO: General Manager
STATUS: Non-Exempt

Overview:

As a leader of the front of house operations, the floor manager works with the property team to communicate, drive, and measure productivity, and effectiveness in achieving the overarching financial, employee, and guest satisfaction goals of Hank’s Oyster Bar, Old Town, Alexandria and our 2nd floor concept, Hank’s Pasta Bar, while adhering to all business guidelines and policies.

Specifics:

• Responsible for the operations of Hank’s Pasta Bar
  • Creates schedule for the FOH & BOH staff on a weekly basis in 7 shifts
  • Ensures employees properly and consistently following JLRG policies and standards
  • Directly responsible for training of the Pasta Bar team
  • Maintains and updates team’s side work sheet
  • Ensures print menus are correct and up to date
  • Works with AGM on execution of Private Events and functions in the Pasta Bar space
• Monitors, manages, and tracks sales, costs and purchases
  • Participates in monthly P&L meetings, creating action plans to drive sales, control costs, or rectify any inaccuracies/issues
  • Creates plans and sales strategies to achieve daily sales goals
• Participate in weekly managers meeting and daily pre-shift meetings

Daily FOH Management Duties

•  Partner with and effectively communicate with other managers on duty
• Conducts daily pre-shift meetings with the entire restaurant staff
• Respond to and resolve issues among staff immediately
• Document any attendance, no-call/no-shows, or un-excused absences
• Communicates details about the shift in the daily logbook
• Guest Relations
• Touch base with tables throughout service ensuring guests are satisfied with their food and their experience
• Keep GM updated on guest issues, VIP reservations, special requests
• Run food for any re-fires or noted allergies
• Convey Menu Changes, Updates, and Specials to FOH team
• Remain in contact with BOH team through service
• Ensure oysters, specials and 86’s are loaded into TOAST correctly
• Assist all hourly FOH staff during service 
• Ensure support staff are working and rotating to meet business needs, positioning team throughout service to run food and drinks as detailed in the steps of service and effectively pre-bus and re-set tables
• Assigns pre and post shift side work
• Makes sure reservation requests are being honored to best of our ability
• Ensure server sections rotate and seating assignments are fair to servers
• Manage and communicate with unseated reservations and waitlist guests
• Help servers and support staff by managing incoming traffic/overflow
• Run oysters and drinks to maintain steps of service standards
• Help bus and re-set tables during peak times

DESIRED QUALIFICATIONS
Our ideal candidate possesses a strong knowledge of restaurant operations with a focus on training and guest communication. They are outgoing, hospitable, and truly embody our guest first mentality, providing goodness to people through food and beverage.

• Minimum of 2 years of restaurant management experience in a high volume (1000+ covers daily)
• Financially literacy with some knowledge of managing restaurant budgets and analyzing weekly and monthly P&L statements
• Experience with training and on-boarding a team of 20+ individuals
• Working knowledge of the following systems: RESY, 7Shifts, TOAST, Avero, MarginEdge, Microsoft TEAMS, and Paychex Flex

PHYSICAL DEMANDS

• Seeing, hearing, and speaking.
• Able to lift to 30 pounds occasionally.
• Able to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions.
• These physical requirements may be accomplished with or without reasonable accommodation.

EEO Statement: JL Restaurant Group is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.