Program Manager

Job Description

Job Description

Position Title:  Program Manager

Contract:  National Guard Bureau Clinical Quality Management and Credentialing & Privileging Services

Hiring Entity:  Unified Health Partners, LLC — Pinnacle Solutions & Consulting Group (Managing Venturer)

Reports To: Responsible Manager, Unified Health Partners, LLC

Employment Type:  Full-time, exempt

Location: On-site, Joint Base Andrews, MD 20762; telework to be determined at award

Compensation:  [$57-$69.83] — subject to any Service Contract Act wage determination in the awarded contract

Status:  Contingent upon contract award to Unified Health Partners, LLC

Position Summary

Serves as the single point of accountability to the National Guard Bureau for contract performance. Leads the credentialing, risk management, accreditation, and embedded staff teams; manages deliverables, staffing, quality control, and transition; and makes sure all work is delivered as non-personal services through contractor supervision.

Key Responsibilities

• Act as primary contractor point of contact for the Contracting Officer and Contracting Officer's Representative; attend program reviews and report status, risks, and metrics.
• Plan and run contract phase-in so no quarterly Centralized Credentialing and Privileging Board (CCPB) is missed and incumbent files, open verifications, and pending cases transfer with no gap.
• Manage staffing, hiring, onboarding, Common Access Card and system-account sponsorship, coverage, and retention for all contract positions.
• Run the quality control program and track performance against the Quality Assurance Surveillance Plan (QASP): verification turnaround, credentials file currency, data bank report timeliness, board package completeness, and inspection finding closure.
• Prepare monthly status reports, deliverables, and invoices; manage the cost-reimbursable line for paid verification fees and travel.
• Supervise contractor staff, including line-side embedded personnel, so that direction flows through the contractor lead and not from Government personnel.
• Ensure protection of protected health information and personally identifiable information under HIPAA and the Privacy Act.

Required Qualifications

• Bachelor's degree in healthcare administration, business, or a related field.
• 5+ years managing federal or Department of Defense healthcare service contracts, including staff supervision and contract deliverables.
• Working knowledge of Military Health System credentialing, privileging, and clinical quality programs (Department of Defense Instruction 6025.13 / Defense Health Agency Procedures Manual 6025.13).
• Strong written and verbal communication with senior military and civilian leaders.
• Able to pass a federal background investigation and obtain and keep a Department of Defense Common Access Card (CAC).
• Completes HIPAA, Privacy Act, and cybersecurity awareness training before system access and annually after that.
• Able to travel occasionally to Air National Guard medical units as required.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• Military service or civilian experience with the Air Force Medical Service or Air National Guard.
• Experience leading a contract transition from an incumbent contractor.
• Experience administering a contract subject to the Service Contract Act, including wage determinations and price adjustments.

Unified Health Partners, LLC and its joint venture members are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Veterans are encouraged to apply.

Essential HealthCare Solutions, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.