Treatment Coordinator
Dr Lane & Associates
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FRONT DESK Full Time Garner, NC, US
Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team at the Garner office. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals.
Key Tasks & Responsibilities
Daily/Weekly/Monthly Tasks will include, but are not limited to:
- Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
- Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules
- Ensure schedules remain productive and filled for doctors and hygienists.
- Collect and update patient personal and insurance information in Denticon accurately.
- Check in and check out patients with professionalism and care.
- Present and review treatment plans to promote case acceptance.
- Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
- Process payments and enforce financial policies accurately and courteously.
- Maintain accurate electronic patient records while ensuring HIPAA compliance
- Maintain a clean, organized, and welcoming reception and waiting area.
- Perform additional duties as assigned to support office operations.
What Makes You a Great Fit:
- Minimum of 1-2 years of experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
- Strong communication, attention to detail, and organizational skills
- A professional and polished demeanor with strong attention to detail.
- A positive attitude and passion for providing exceptional patient experiences.
- Ability to work efficiently in a team environment.
- Proficiency with computers
- High School Diploma or GED
- Ability to lift up 15- 20 lbs.
Benefits That Make You Smile:
- Competitive pay!
- 401(k) Employer Contribution Plan
- Quarterly Performance Bonus Opportunities!
- Employee Assistance Program!
- Paid Time Off & Paid Holidays!
- Fridays off at 2 PM!
- Volunteer opportunities with our Smile Squad to earn awesome prizes!
- Fun team events, giveaways & social campaigns year-round!
- Birthday and Work Anniversary surprises sent directly from our owners!
As the Official Team Dentist of the Carolina Hurricanes, Durham Bulls, Campbell Camels, & UNC Athletics our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events .
#J-18808-LjbffrVacancy posted 4 hours ago
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