Front Desk Representative

Job Description

Job Description

Front Desk Sales & Customer Experience Representative

Location: D-BAT Virginia Beach
Position Type: Part-Time
Availability Required: Evenings & Weekends

At D-BAT Virginia Beach, the front desk is the face of our business. Every phone call, lesson, membership, camp registration, and customer interaction begins here.

We are looking for a professional, dependable, and customer-focused individual who thrives in a fast-paced environment and enjoys helping people. Our Front Desk Team plays a critical role in delivering an exceptional customer experience while supporting the daily operations of one of the area's busiest baseball and softball training facilities.

If you enjoy building relationships, staying organized, solving problems, and working in an environment where no two days are the same, we'd love to meet you.

Responsibilities

• Greet every player, parent, and guest with professionalism and enthusiasm.
• Answer phones and respond to customer inquiries regarding memberships, lessons, camps, clinics, cage rentals, and training programs.
• Schedule lessons, camps, clinics, and cage rentals accurately using our booking software.
• Process memberships, payments, and retail purchases with accuracy.
• Help customers find the training programs and memberships that best fit their goals.
• Maintain a clean, organized, and welcoming front desk and retail area.
• Coordinate with instructors and management to keep daily operations running smoothly.
• Accurately document customer accounts and maintain detailed records.
• Assist with administrative and operational tasks as needed.

Success in This Role Means...

• You genuinely enjoy talking with people and creating a positive customer experience.
• You stay calm, professional, and solution-focused—even during busy or challenging situations.
• You confidently explain company policies, including cancellations, scheduling, memberships, and fees, while treating every customer with respect.
• You are highly organized and pay close attention to details.
• You enjoy staying busy and can successfully manage multiple priorities throughout your shift.
• You are dependable, punctual, and someone your teammates can count on.

Qualifications:

Preferred experience in one of the following:

• Customer service
• Sales
• Front desk or receptionist positions
• Hospitality
• Medical, dental, or veterinary offices
• Fitness or sports facilities

Baseball or softball knowledge is a plus, but it is not required. We can teach our programs. We're looking for someone with professionalism, strong communication skills, and a desire to provide outstanding customer service while upholding company policies.

Schedule Requirements

This position requires consistent availability during our busiest business hours.

Weekdays

• 3:30 PM – 9:30 PM

Saturday

• 10:30 AM – 6:30 PM

Sunday

• 11:30 AM – 5:30 PM

Evening and weekend availability is required.

Physical Requirements

• Stand and move throughout the facility for extended periods.
• Lift and carry up to 50 pounds, including buckets of baseballs and moving pitching machine equipment.
• Assist with facility setup, cleanup, and maintaining a clean, professional environment.

Why Join D-BAT Virginia Beach?

• Work in a positive, energetic environment where you'll make a real impact on our customers' experience.
• Be part of a team that values professionalism, accountability, and exceptional service.
• Develop valuable customer service, communication, sales, and business skills.
• Opportunities for increased responsibility and growth for high-performing team members.

Ready to Apply?

If you're looking for a fast-paced position where professionalism, customer service, and teamwork matter, we'd love to hear from you.

Please email your resume to View email address on ziprecruiter.com .