Supply Chain Coordinator

We are seeking a motivated Supply Chain Customer Support Specialist to join a growing team in the Richmond, VA area. This is a great opportunity for someone with a degree in Supply Chain Management, Logistics, Business, or a related field who enjoys working directly with customers while coordinating orders, inventory, shipments, and internal operations.

Responsibilities

• Serve as a primary point of contact for customers regarding orders, shipments, product availability, and delivery updates.
• Manage customer orders from entry through fulfillment and delivery.
• Coordinate with supply chain, logistics, warehouse, sales, and operations teams to resolve customer needs.
• Monitor order status, inventory availability, shipping timelines, and potential delays.
• Research and resolve order discrepancies, delivery issues, and customer concerns.
• Maintain accurate customer and order information within internal systems.
• Provide proactive updates to customers and internal stakeholders.
• Support reporting, documentation, and other supply chain or customer service initiatives as needed.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Operations, Business Administration, or a related field.
• Previous experience in customer service, customer support, order management, logistics, or supply chain operations.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience with ERP, CRM, order management, or inventory systems is a plus.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance