Service Manager

At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast‑paced and friendly environment. Additionally, they lead front‑end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role drives store sales, team member recruitment, engagement and retention, and supports a robust customer advocacy program through strong, dynamic leadership with a focus on customers and team members. The Service Manager proactively prepares work schedules, trains team members, and helps achieve store goals related to sales, labor, margins and shrink. Responsibilities Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values. Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store. Demonstrate product knowledge when assisting customers and working with team members. Listen to and resolve customer complaints in compliance with company standards. Champion the activity and results surrounding the customer service surveys and portal. Consistently demonstrate a positive attitude, leadership and organization skills, time‑management skills, willingness to learn new products, and help educate customers. Communicate standards, expectations, policy changes, and product knowledge to the team members. Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs. Organize in‑store hiring events, interviews, and build a candidate pipeline in partnership with the Region Talent Advisor Specialist. Responsible for hourly team member staffing, scheduling, training, and development, as well as managing discipline and performance appraisals for areas of responsibility. Celebrate store successes and identify and address opportunities for improvement. Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In‑Store Shoppers. Lead front‑end operations and ensure department records and cash handling/accounting comply with legal and company policies and procedures. Manage team member concerns and conflict through proactive and clear discussions. Facilitate career development conversations in the store and support movement across the organization in store support and distribution centers. Communicate sales promotion information to cashier team to ensure proper execution and customer satisfaction. Provide and receive constructive feedback and direction for effective communication and collaboration with others. Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage). Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards. Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases. Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations. Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates. Help build and maintain displays on the sales floor, compliant with company programs and standards. Verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices. Communicate temperature failure of cases, shelves, and storage areas to store manager. Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that may crop up. Flexible to perform other related duties as assigned. Qualifications Minimum age 21 years. High school diploma or equivalent; a degree in business management, marketing, retail, communications, advertising, or a related field preferred. Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising. Professional communication skills, both written and verbal, with attention to detail, analytical and solution‑focused decisiveness. Proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software. Flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays. Able to lift 60 pounds from 15 inches to 70 inches above the ground, with occasional heavier lifts. Push and pull racks and U‑boats of merchandise ranging from 80 to 100 pounds. Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally. Wear PPE consistent with the task assignment, including non‑slip, closed‑toe shoes, long pants, and gloves (latex or cut‑resistant). Familiar with tools and equipment including phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks. Benefits Competitive pay. Sick time plan that can be used to support you and your immediate family’s health. Vacation accrual plan. Opportunities for career growth. 15% discount for you and one other family member in your household on all purchases at Sprouts. Flexible schedules. Employee Assistance Program (EAP). 401(K) retirement savings plan with a generous company match. Company‑paid life insurance. Daily Pay Sprouts Farmers Market offers DailyPay. If you are hired as an eligible employee, you can transfer the money you have earned already at no extra cost and receive it the next business day for free. DailyPay lets you see how much you have made every day and transfer your money any time before payday. Eligibility Requirements for Benefits Bonus based on company and/or individual performance. Affordable benefit coverage, including medical, dental, and vision. Health Savings Account with company match. Pre‑tax Flexible Spending Accounts for healthcare and dependent care. Company‑paid short‑term disability coverage. Paid parental leave for both mothers and fathers. Paid holidays. The above statements are intended to describe the general nature and level of the work performed. This is not an exhaustive list of all duties, responsibilities and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities and requirements to meet business and organizational needs as necessary. Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance. California Residents: We collect information in accordance with California law, please see here for more information. #J-18808-Ljbffr