Field Services Technician

Field Services TechnicianPosition Summary: The Field Services Technician is responsible for providing hardware and software support, including troubleshooting, installation, configuration, and maintenance of active directory, deploying, and maintaining desktops, laptops, printers, and other technology devices used in the day-to-day operations of the business. This team member interacts directly with other IT department employees and end users and will be required to provide customer-oriented technical support. In addition to supporting local end users, they will work with users in other office locations as well as various internal & external groups to support the IT infrastructure and strategies through remote support and/or onsite visits. This position requires travel to remote offices for support or for the conversion of new or acquired offices to Higginbotham infrastructure and software and may also include off-hour scheduling, including some weekend work.Supervisory Responsibilities: NoneEssential Tasks:Provide support to end-users, answering questions and solving technical issues via remote or onsite assistanceAbility to install, configure, update and repair computer hardware and softwareAbility to move computer equipment and telephonesAbility to train users in essential tasksAbility to travel to remote offices including overnight or longer staysCore Competencies:Ability to Analyze and Solve ProblemsAttention to DetailCommunication SkillsTimely Task CompletionTeam CollaborationClient FocusDependabilityCreative ThinkingOrganizational SkillsAdaptabilityExperience and Education:High school diploma or equivalentUndergraduate degree or technical degree preferred in computer related field (Relative work experience may be considered in lieu of formal education)3 – 4 years IT or computer related work experience preferredExperience troubleshooting, diagnosing and resolving technical issuesLicensing and Credentials:A+ Certification preferredMicrosoft Certified Professional preferredExperience with Windows 11 workstations and Microsoft Office applicationsExperience deploying and end-user support of (VoIP) and web conferencing systemsExperience with Active Directory and Microsoft Azure is a plusRing Central experience is desired, or a cloud-based solution for Telcom SaaS frontend experience such as Microsoft MyApps or OktaStrong understanding of network printing environments (print servers, print queues, driver management)Experience working with Zero Trust on security principles, frameworks, or architecture.Knowledge of enterprise networking, including Cisco Meraki, TCP/IP, VLANs, routing protocols, LAN/WAN optimization, and cloud-managed network infrastructurePhysical Requirements:Ability to lift 25 poundsRepeated use of sight to read documents and computer screensRepeated use of hearing and speech to communicate on telephone and in personRepetitive hand movements, such as keyboarding, writing, 10-keyWalking, bending, sitting, reaching, and stretching in all directionsBenefits & Compensation: Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Employee Wellness Program Company paid holidays, plus PTONotice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. *Applications will be accepted until the position is filled