Family Services Specialist I/II

Family Services Specialist I

Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as, Adult/Adult Protective Services, Child Protective Services, Foster Care/Adoption, Child Care, and Employment Services. Employees perform routine- to journey-level casework activities and the casework usually is reviewed by the supervisor prior to implementing a case action. Upon completion of the training program and attainment of necessary approvals, the employee shall be redefined to a full-performance Family Services Specialist II and becomes eligible for a pay increase as defined by the local agency compensation plan. The Family Services Specialist I is distinguished from the Family Services Specialist II by the latter's functioning more independently as a full performance Family Services Specialist.

This is the full performance level in the occupational group for Family Services. Employees are responsible for developing and implementing individualized service plans involving the application of casework methods in Employment Services and Child Care, and basic service level caseloads of Adult/Adult Protective Services, Child Protective Services, Foster Care, Adoptions. Employees may provide services in all program areas or specialize in one or several program areas. Typically employees perform all tasks independently and only seek supervisory advice on unusual situations or when policies and procedures require supervisory review or involvement. The Family Services Specialist II is distinguished from the Family Services Specialist III by the latter's functioning at the advanced level, and becoming more specialized in program areas and assuming more complex duties (such as: interviewing/investigating in cases involving suspected child/adult abuse/neglect, out-of-home placements, guardianships, emergency protective orders, and adoptions).

General Work Tasks

• Interprets laws, policies and regulations as applied to specific areas of responsibility.
• Coordinates services within specific areas of responsibility.
• Monitors, coordinates and administer specific programs as assigned.
• Interviews and assesses customer needs and other relevant factors – such as education/skill levels, abilities, interests, and support systems.
• Inform clients of related service programs rules/regulations, and right to participate.
• Presents cases to determine appropriate services and writes/implements service plans.
• Provides case management services to monitor compliance.
• Manages program waiting lists.
• Tracks expenditure, prepares/submits budget estimates and ensures payment for services.
• Completes necessary federal, state and local planning and reporting requirements.
• Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers.
• Conducts overall monitoring of programs in specific areas of responsibility.
• Serves as resource to clients and the community in area of expertise; and
• Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care.

Knowledge, Skills, and Abilities

Knowledge- Some knowledge of social work principles and practices; human behavior and motivational theory; and social, economic, and health problems.

Skills - Skill in operating a motor vehicle and personal computer with associated software.

Abilities- Demonstrated ability to:

• Communicate effectively both orally and in writing;
• Interview, assess needs, counsel and refer clients to other resources as needed;
• Develop and implement service plans to ensure the delivery of appropriate services to the client;
• Make sound judgments within the framework of existing laws, policies, and regulations;
• Respond to the client's emotions to accomplish services objectives;
• Plan and manage own work activities including service delivery preparing reports, and correspondence, record keeping responsibilities and related activities;
• Establish and maintain effective relationships and stay abreast of current trends and developments in the social work field.

Education and Experience

Minimum of a bachelor's degree in a Human Services field or minimum of a bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Special Requirements

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

This position is covered under Code of Virginia 563.2-1601.1 or 563.2-1720 requiring the finalist candidate to submit fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employees must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants

Consideration for an interview is based solely on the information within the application and/or resume.

Applicants are encouraged to provide a complete list of work experience and qualifications on the application along with three professional references.

Applications/Resumes for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. NO PHONE CALLS ACCEPTED.

This website will provide confirmation or receipt when the application is submitted for consideration.

Salary range for Family Services Specialist I - $55,000 -$60,000

Salary range for Family Services Specialist II - $55,000 - $65,000