Concierge

Member Community ConciergeThe Member Community Concierge is a part-time front desk team member and one of the first points of contact for members, guests, and visitors at Gradient. This role provides consistent, welcoming, and professional front-of-house support, including guest services, member support, access needs, and short-term use offerings. Community Concierges carry out established front desk procedures under the direction of the Community Lead and escalate issues as appropriate.Position Type: Part-Time (hourly, scheduled shifts based on front desk coverage needs)Key Accountability Areas:Front Desk Coverage and Guest SupportMembership Support and CommunicationsGuest Check-In and Access AssistanceDay Passes and Short-Term UseMember Amenities SupportCRM and Front-of-House AccuracyRequirements:Minimum 1 year of experience in customer service, hospitality, or a member-facing roleStrong communication and interpersonal skillsComfortable using Gmail, Google Docs, macOS, and CRM-style systemsAbility to multitask while maintaining service qualityAbility to lift up to 50 poundsAvailability to work scheduled part-time shifts, including mornings, evenings, or occasional weekends as neededPreferred Qualifications:Experience in coworking, hospitality, or member-based environmentsStrong organizational and follow-up skillsPositive, team-oriented attitudeComfort interacting with a wide range of peopleBenefits:Gradient coworking access during working hoursExposure to startups, founders, and community programmingDowntown Tulsa parking support as applicable to shiftsEqual Opportunity Employer: Gradient is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, or any other legally protected characteristic. We encourage candidates from all backgrounds to apply.