Program Manager III

Program Manager (Events Platform)
Location: Remote (US); open to onsite Menlo Park, or NYC
Competitive Compensation: $70-80/Hr (W2)
Duration: Initial contract through 12/31/2026 (expected extension/conversion)
Schedule: 40 hours; M-F
Target Start: ASAP
Benefits: Medical, dental, vision, 401(k), paid vacation & sick leave
Reason for opening: Net new role

Job Overview:

Drive adoption and change management for the company's transition to RainFocus events platform. Partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms.

Job Responsibilities:

• Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams
• Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters
• Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity
• Serve as the primary point of contact between stakeholders and the RainFocus vendor team; triage enablement workstreams
• Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements
• Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership
• Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition

Must Have Skills:

1. Hands-on experience administering or enabling event management platforms, specifically
2. Experience with Rainfocus
3. Demonstrated experience leading tool adoption or platform migrations across cross-functional teams
4. Experience defining and tracking metrics and running programs to improve operational performance

Nice to have skills:

1. Experience with Splast or Cvent
2. Strong stakeholder communication, documentation, and training delivery skills
3. Enablement/Change Management experience
4. Training experience
5. Marketing, specifically with events experience

Education/Experience:

1. 5+ years of experience in change management, enablement, marketing, or events operations, or program management. Too high level, likely overqualified.
2. BA/BS degree in Marketing or Communications, nice to have but not a requirement.
3. Marketing or Sales experience is nice, but not required.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

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