Travel Support Supervisor

At Europe Express, we create bespoke European travel experiences for North American travellers. As part of Travelopia, the world's leading collection of specialist travel businesses, we're passionate about delivering exceptional service at every stage of the customer journey.

We're looking for a Travel Support Supervisor to lead our Travel Support team, ensuring travellers receive timely, professional, and solution-focused assistance while travelling. You'll oversee daily operations, manage escalations, coach team members, and drive service excellence across a fast-paced, customer-focused environment.

You'll play a key role in shaping exceptional travel experiences while developing and supporting a high-performing team. In return, you'll be part of a global travel group that values collaboration, customer focus, and continuous improvement.

What we’ll offer:

• Competitive base salary: INR 1,800,000 – 2,800,000 per annum /Local Bonus Scheme
• Comprehensive health benefits 
• Retirement savings plan with company contributions 
• Generous paid time off allowance and birthday day off 
• Flexible hybrid working schedules  
• Parental leave and family-supportive policies 
• Charity or volunteering time off 
• Group-wide travel discounts

What You’ll Do:

• Lead and coordinate day-to-day Travel Support operations.
• Manage workload, scheduling, holiday planning, and team coverage.
• Act as the escalation point for complex customer situations.
• Coach, develop, and support Travel Support Agents through regular feedback and training.
• Monitor service quality, operational KPIs, and case management standards.
• Collaborate with suppliers and cross-functional teams to resolve traveller issues.
• Support continuous improvement initiatives and operational efficiencies.
• Deliver accurate reporting and insights to management. 

What you’ll bring:

• Experience within travel operations, after-sales support, or customer service leadership.
• Previous experience leading, coaching, or mentoring teams.
• Strong problem-solving and conflict-resolution skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced and changing environment.
• Experience with operational systems, CRM platforms, or travel technology.
• Proficiency in Microsoft Office.
• Knowledge of Amadeus or other GDS platforms would be advantageous.
• Additional European language skills are beneficial.
• Working Pattern: Monday-Friday with flexibility required between 5:00 AM and 9:30 PM. Weekend and public holiday support may be required on a rotational basis

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: View email address on globalcareers.travelopia.com

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