Senior Patient Accounting Specialist

Join The Patient Accounting Team!

Location: Logan Health Medical Center Kalispell, Montana

Schedule: Day Shift 8 Hours | Full Time 40 Hours

Are you driven to elevate the healthcare experience and provide expert support in patient billing and collections? At Logan Health, we're seeking a Senior Patient Accounting Specialist to bring leadership and specialized knowledge to our team. In this essential role, you will be at the forefront of billing, payment posting, collections, claims research, and accounts receivable, ensuring efficient and accurate processes across the board. You'll also play a key part in guiding and training team members, addressing first-level questions and escalations, and supporting our mission to deliver exceptional service and uphold the highest standards of patient care. Join us and make a meaningful impact every day.

Key Responsibilities:

• Serve as the first point of contact and support for Patient Accounting team members, patients, clients, providers, payers, and other departments.
• Identify and report payment issues and discrepancies and assist in resolving them.
• Train and support new and current team members, ensuring work meets department standards.
• Assist leadership with special projects and maintain open communication.
• Analyze account data to resolve claims and payments, escalating unresolved issues as needed.
• Post payments and adjustments according to policies and procedures.
• Document all communication professionally and accurately.
• Review account information for accuracy in the billing system.
• Interpret explanation of benefits (EOBs) to identify payment discrepancies.
• Provide exceptional customer service to stakeholders.
• Participate in team meetings and support team goals with a focus on improvement.
• Maintain regular attendance as scheduled.

Basic Qualifications:

• Meet one of the following:
• 1+ year of experience in claims, billing, or collections.
• 2+ years in a business office setting.
• Associate's degree in a related field.
• Equivalent combination of education and experience.
• Proficient in Microsoft Word, Outlook, and Excel, with the ability to learn new software.

Preferred Qualifications

• Strong problem-solving, analytical, and training skills.
• Experience in healthcare, hospital, or medical office settings, knowledge of claim resolution, and payer regulations.
• Excellent interpersonal, organizational, and communication skills.
• Maintain confidentiality and understand HIPAA guidelines.