Case Implementation Specialist

Join the Texas Life Team!

What's in it for you?

• With us, you'll be able to achieve the work/life balance you're looking for, with a competitive compensation and benefits package. This includes hybrid remote work opportunities.
• Our benefits include tuition reimbursement, paid maternity leave, professional development, 401k with company match and profit sharing, and participation in two bonus programs.

This position is responsible for the initial set-up of new, as well as existing cases prior to employer enrollment periods, and contracting/appointing agents. Responsibility includes maintenance of agent and employer accounts as needed, as well as providing service to both.

Major Responsibilities:

1. Process preliminary case approvals for new cases and determine re-enrollment eligibility.
2. Handle case setup, exercising ability and knowledge to distinguish differences for each distribution channel, underwriting offer, brochures, and billing specific to case being processed.
3. Accurately set up agent appointments, including execution of contracts as well as terminations when needed, in accordance to company policies and regulatory guidelines.
4. Process commission adjustments, and voucher requests associated with agent accounts for debit balances, levy's, assignments, and chargebacks.
5. Responsible for mailout of notifications to agents and/or corporations, regarding agent/group accounts, including commission statements, and checks.
6. Handle invoices related to vendor fees, and appointment renewals/billings.
7. Collaborate with internal departments as needed to ensure enrollment capability exists, with appropriate enrollment resources available.
8. Provide customer service to internal and external individuals via phone, email, or mail.
9. Compile information from various areas as requested for reporting purposes, for case setup as well as agent report.

Required Qualifications:

1. Basic computer skills are required, including Microsoft Office experience.
2. Candidate must be able to communicate efficiently with all individuals whom they may interact with both verbally and in written form.
3. Associate's degree or minimum of two years insurance or customer service experience in a related industry.

Location of Position: Waco, Texas

Base salary/hourly rate range for this position in Texas is between $32,000 and $36,000. Please note that specific compensation decisions are based upon a variety of job-related factors as permitted by law, including geographic location, credentials, skills, education, training and experience.

To All Recruitment Agencies: Please do not send any resumes or solicitations regarding open positions to Texas Life employees unless you have been requested to work on this position or other positions with Texas Life; please reach out to your main point of contact. Texas Life is not responsible for any fees related to unsolicited resumes.

Texas Life is an Equal Opportunity Employer


Texas Life Insurance Company strives to attract, develop, and retain a diverse workforce.

We are committed to providing an inclusive and accessible work environment where all associates feel valued, respected, and supported.

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current associates, without discrimination.

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about accommodation will be treated as confidential.