Program Manager

Overview Konica Minolta currently has an exciting opportunity for a GCS Program Manager! We are seeking a highly self-driven Program Manager to work in close alignment with leadership to develop and execute service methods for Office Series MFPs. This role focuses on improving product performance, driving profitability, and supporting service initiatives from concept through implementation and sustained results. This is a hands-on, high-ownership role for someone who can think independently, troubleshoot deeply, and carry work beyond initial concepts into real-world impact. The ideal candidate can operate through ambiguity- leveraging all available resources to research, problem-solve, and develop solutions even when no predefined path exists . Responsibilities Product Performance * Analyze performance data to identify trends, root causes, and improvement opportunities * Support service method enhancements that improve product reliability and profitability Compliance Reporting * Track and report on compliance metrics (e.g., training, process adherence) * Identify risks, gaps, and trends, and clearly communicate insights to stakeholders Parts Cost Optimization * Identify parts cost savings opportunities through data analysis * Support evaluation of alternate parts, vendors, and service approaches * Track and communicate cost impact to Field Leadership Service Initiatives * Support development, testing, rollout, and sustainment of service initiatives (e.g., vCare, RSP, Remote Remediation, Remote Deployment) * Track performance, adoption, and outcomes, and provide insights for continuous improvement * Communicate results and actionable recommendations to stakeholders Technical Support & Escalation * Provide advanced troubleshooting support and structured diagnostic approaches * Assist with complex configurations and enterprise account issues as needed Technical Communication & Advocate Engagement * Develop clear, concise technical documentation, communications, and service-related content for a wide range of audiences (field, leadership, and customers) * Translate complex technical concepts into practical, actionable guidance * Plan and lead regularly scheduled Advocate calls * Create and deliver content that is relevant, engaging, and valuable to attendees * Drive continuous improvement of Advocate call content based on feedback and business needs Qualifications * 5+ years of field experience preferred (service, technical support, or similar) * Strong technical aptitude and diagnostic skills * Experience working across field and cross-functional teams * Strong analytical mindset with the ability to translate data into insights * Ability to manage multiple priorities and follow work through to completion What Good Looks Like * Self-starter who takes initiative and does not wait for direction * Strong troubleshooting and problem-solving skills * Proactively helps drive work from concept through execution and measurable results * Brings solutions and recommendations-not just problems * Knows when to act independently vs. when to escalate with context and options * Communicates clearly across technical, field, and leadership audiences * Demonstrates strong investigative/problem-solving skills- can independently research and solve issues that are not documented or previously encountered * Proactively uses modern tools (e.g., AI, web research, internal systems) to identify solutions * Not a "boxed-in thinker" -challenged by undefined problems rather than stalled by them About Us This posting reflects an existing vacancy that we are actively recruiting for. Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, jobrelated knowledge, geographic location, and specific business needs. Salaire- A titre indicatif Konica Minolta s'engage en faveur de pratiques de remuneration transparentes et equitables. Notre structure salariale est concue pour soutenir la croissance des employes, permettant aux individus de progresser dans la fourchette salariale au fur et a mesure de leur progression. Le salaire de base reel propose variera en fonction des competences, de l'experience, des connaissances liees au poste, de la localisation geographique et des besoins specifiques de l'entreprise du candidat. AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision. Mention d'utilisation de l'IA Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorises, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Neanmoins, les candidatures sont examinees par notre equipe de recrutement, qui prend toujours la decision finale d'embauche. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Declaration sur l'egalite des chances: Konica Minolta est un employeur souscrivant au principe de l'egalite d'acces a l'emploi et de l'action positive. Nous considerons tous les candidats qualifies pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'age, d'orientation sexuelle, de statut de personne transgenre, d'identite de genre, de handicap, d'alienation ou de citoyennete, d'etat civil ou de partenariat, d'informations genetiques, de statut de veteran ou de toute autre caracteristique protegee par les lois applicables Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.