Residential Support

Join Our Team as a Residential Support at ABC Recovery Center!

Are you committed to creating a safe and supportive environment for individuals on their recovery journey? ABC Recovery Center is seeking reliable and compassionate Residential Support to join our team. If you have strong observation skills, a dedication to client safety, and a desire to make a positive impact, we want to hear from you!

As a Residential Support member, you will:

• Monitor and supervise clients to ensure safety and compliance with program guidelines.

• Conduct head counts, observe client behavior, and document daily activities.

• Assist with facility operations, including room checks and maintaining a clean, therapeutic environment.

• Respond to emergencies and support crisis intervention efforts as needed.

Join us in our mission to provide exceptional care and structure for those in recovery. Your role is essential in helping clients feel supported and secure throughout their treatment experience.

Why ABC Recovery Center?

At ABC Recovery Center, we believe in investing in our team members. We offer a comprehensive benefits package, including:

• 401(k) Plan: Secure your future with our competitive 401(k) plan.

• Health Insurance: Comprehensive medical, dental, and vision coverage.

• Paid Time Off: Generous vacation, sick leave, and holidays to ensure work-life balance.

• Professional Development: Opportunities for growth and advancement within our expanding organization.

• New Facilities: Be part of our exciting growth as we prepare to open a new state-of-the-art facility in 2026.

We are committed to fostering a supportive and inclusive work environment where you can thrive and make a difference.

Position Summary:

The Residential Support plays a vital role in maintaining the safety, structure, and therapeutic environment of the residential treatment facility. This position is responsible for conducting client head counts, supervising clients to ensure safety and compliance, observing client behavior and interactions, and administering urine analysis (UA) testing in accordance with facility policy. Residential Support contribute to the overall treatment process by monitoring clients' participation and adherence to program expectations, promptly reporting any safety concerns or behavioral observations to the treatment team and ensuring all facility operations run smoothly during assigned shifts.

DUTIES AND RESPONSIBILITIES

Client Safety & Supervision

• Conduct regular client head counts at assigned intervals to ensure all clients are accounted for.

• Monitor clients throughout the facility to maintain safety and structure.

• Conduct UA testing and document results per established protocols.

• Observe and report client behavior, mood, and participation in treatment activities.

• Enforce facility rules and boundaries with professionalism and consistency.

• Identify and respond appropriately to emergencies, safety concerns, or behavioral incidents.

• Support a clean, orderly, and therapeutic living environment.

• Monitor discharge process for clients leaving the facility.

Facility Operations

• Attend and participate in special events, conferences, workshops, and trainings.

• Engage in ongoing in-service and other required training activities.

Team Collaboration & Communication

• Monitor client movement during scheduled activities, meals, and group sessions.

• Complete room and area inspections for cleanliness, safety, and compliance with facility standards.

• Document shift activities, head counts, observations, and incidents in daily logs and electronic records.

• Communicate any client concerns, incidents, or policy violations to supervisory or clinical staff promptly.

Team Collaboration & Communication

• Work collaboratively with counselors, clinical staff, and other team members to support client care and program operations.

• Attend staff meetings, trainings, and shift handoffs as required.

• Maintain confidentiality and adhere to all facility policies and procedures.

Other Duties as Assigned

• Perform administrative tasks such as filing, copying, and answering phones.

• Assist with transportation, meal service, or other support functions as needed.

• Participate in safety drills, crisis response, and emergency preparedness activities.

• Perform other duties as assigned.

COMPETENCIES

Adaptability

• Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, and changes approach or method to best fit the situation

Communication

• Expresses ideas and thoughts verbally and in written form. Exhibits good listening and comprehension, keeps others adequately informed, and selects and uses appropriate communication methods

Conflict Resolution

• Identifies and addresses conflicts in a timely manner, facilitates open communication, seeks mutually beneficial solutions, and maintains a positive working environment

Customer Service

• Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve services

Dependability

• Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments, and meets attendance and punctuality guidelines

Job Knowledge

• Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively

Judgment

• Uses good clinical judgment and professional boundaries when assessing, counseling, and consulting.

Problem Solving

• Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions

MINIMUM QUALIFICATIONS

Experience

• Previous experience working in a residential or behavioral health setting preferred.

• Experience in client monitoring and safety/security roles a plus.

Education

• High school diploma or equivalent required.

Certifications

• Must hold current CPR and First Aid certification or obtain certification within 30 days of hire (training provided by employer).

Other Requirements

• Valid California Driver's License (required), and insurability under company policy.

• FBI/DOJ fingerprint clearance, negative TB test, and drug screening prior to hire.

• Bilingual in Spanish (preferred).

• • Ability to work flexible hours, including evenings, weekends, and overnight as scheduled.

Knowledge & Skills

• Familiarity with addiction treatment resources, relapse prevention, and recovery support systems.

• Ability to work with diverse populations with sensitivity and professionalism.

• Proficiency in Microsoft Office Suite and basic computer use.

• Must be able to perform CPR and respond to medical emergencies as needed.

• Strong observation and reporting skills.

• Ability to maintain professional boundaries and de-escalate tense situations.

• Excellent communication and teamwork abilities.

• Reliable, punctual, and detail-oriented.

• Comfortable working in a structured, fast-paced environment.

PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS

The physical and environmental conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Physical Requirements

This position primarily operates in an office or clinical environment. The role requires sufficient physical ability and mobility to:

• Sit, stand, and walk for extended periods, including walking between buildings and up and down stairs

• Frequently lift, carry, push, and/or pull up to 50 pounds

• Assist with client mobility and repositioning as needed

• Perform repetitive hand movements including keyboarding, grasping, and reaching to operate standard office and medical equipment (e.g., computer, mouse, telephone, blood pressure cuffs)

• Occasionally stoop, bend, kneel, crouch, reach, and twist

• Must be physically capable of performing CPR, including kneeling, applying chest compressions, and using emergency response equipment

Vision Requirements

• Ability to see at close range, at a distance, peripherally, and to adjust focus

• Depth perception required for tasks such as reading, computer use, and navigating the workspace

Communication Requirements

• Ability to clearly communicate verbally with coworkers, supervisors, clients, and medical professionals

• Ability to hear within normal audio range, with or without corrective devices

Work Environment

• Work is performed in a standard office or clinical setting with frequent client interaction and occasional interruptions

• May be exposed to bodily fluids, odors, cleaning agents, and other environmental elements on an occasional basis

• Must be able to respond to emergencies in various areas of the facility, including those accessible only by stairs

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

A.B.C. Recovery Center, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state, and local laws. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based on a person's race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, sexual orientation, or any other protected status.

This job description does not list all the duties of the job. You may be asked by managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.