Privacy and AI Operations Manager

Job Description Role Summary The Privacy & AI Operations Manager at General Motors drives execution, governance maturity, education, metrics, and continuous improvement for GM’s enterprise-wide Privacy program. This operational leader will help scale GM’s privacy and AI governance capabilities through clear workflows, measurable outcomes, stakeholder engagement, process optimization, and organizational awareness. Unlike roles focused on Data Subject Requests (DSRs) and daily workflows, this position oversees the broader health of GM’s privacy program and emerging AI governance efforts. It leads reporting frameworks, training and education, governance processes, policy management, and strategic initiatives that help GM maintain trust while meeting evolving regulatory, business, and customer expectations. The role will help turn privacy and AI governance into coordinated, measurable, and scalable enterprise programs. The successful candidate will be highly organized, analytical, and skilled at driving execution across complex, global, cross-functional teams. They will demonstrate a proven ability to manage competing priorities, navigate ambiguity, and build alignment among diverse stakeholders to achieve strategic business objectives. In addition, the ideal candidate will have experience leveraging artificial intelligence and emerging technologies to enhance efficiency, streamline processes, and improve decision-making. They will possess a strong understanding of how AI can be applied to optimize workflows, automate routine tasks, uncover insights from data, and enable teams to work more effectively. Core Responsibilities Lead Enterprise Privacy & AI Governance Operations. Drive the day-to-day operational management of GM’s Privacy and AI governance programs, establishing sustainable processes, operating rhythms, and oversight mechanisms. Coordinate privacy governance forums (e.g., Privacy Champions Program and International Privacy CoE), ensuring clear agendas, crisp materials, decision tracking, and follow-through on action items. Support risk assessment development and other regulatory readiness activities. Monitor program effectiveness and identify opportunities to strengthen governance maturity. Ensure governance processes remain aligned to regulatory obligations, industry best practices, and evolving business needs. Support implementation and operationalization of new privacy and AI governance frameworks, controls, and initiatives. Lead Privacy & AI Training, Awareness & Education Programs. Own the strategic development and execution of GM’s Privacy and AI training and awareness programs. Develop annual training plans aligned to organizational needs and emerging risks. Create role-based education programs tailored to varying audiences across the organization. Design and deliver awareness campaigns that promote responsible data use and trustworthy AI practices. Develop executive briefings, learning materials, awareness assets, guidance documents, and communications. Measure training effectiveness and continuously improve educational offerings. Partner with HR, Communications, Learning & Development, and functional stakeholders to expand program reach and impact. Own Enterprise Privacy Health Metrics & Executive Reporting. Develop and maintain a unified Privacy & AI program measurement framework. Consolidate key health indicators into a executive ready dashboards and reports. Develop reporting methodologies, establishing KPI definitions, performance thresholds, reporting cadences, and governance metrics. Analyze trends, risks, gaps, and opportunities and provide actionable insights and recommendations to senior leadership. Drive Privacy Program Documentation & Content Management. Lead creation, maintenance, and publication of all Privacy Operations program materials. Establish governance and ownership processes for enterprise privacy content. Ensure documentation remains current, accurate, and aligned with regulatory and business requirements. Partner with Legal and Communications teams to support publication and communication of updates. Support Responsible AI Governance Operations. Partner with AI Governance to operationalize the evolving governance framework, and document and systematize each process as it stabilizes. This is a build-phase operations role, not the maintenance of a finished machine. Coordinate the AI Impact Assessment workflow end-to-end operationally and help formalize and document the workflow as its design matures. Help to administer the new AI governance platform, leading workflow configuration and user/reviewer role management. Own program metrics and reporting: build and maintain risk dashboards and recurring status reporting to the AI Governance team, AI Working Group, the Privacy & AI Council, and leadership. Drive Operational Excellence & Continuous Improvement. Identify opportunities to simplify, automate, streamline, and scale privacy and governance operations using AI and other emerging technologies. Lead strategic operational initiatives that improve efficiency, transparency, and program maturity. Develop future-state processes and operating models that reduce manual effort and strengthen governance outcomes. Partner with technology teams to improve reporting tools, workflows, automation, and user experiences. Required Qualifications Bachelor's degree 7+ years of experience in Privacy, Risk Management, Data Governance, Operations, Program Management, or related fields Experience leading enterprise-wide programs with cross-functional stakeholders Strong executive communication and presentation skills Experience developing metrics, dashboards, reporting frameworks, and governance processes Ability to translate complex regulatory or technical concepts into actionable business guidance Strong project management, organizational, and stakeholder management skills Preferred Qualifications Privacy or AI certifications (CIPP, CIPM, CIPT, AIGP or equivalent). Previous people management experience preferred. Experience supporting AI governance, digital trust, responsible AI, or emerging technology programs. Experience with privacy and consent management platforms (TrustArc or similar). Experience with Power BI, reporting platforms, or data visualization tools. Experience working in highly regulated or global environments. Familiarity with privacy regulations including US state privacy laws, GDPR, LGPD, PIPEDA, the EU AI Act, and other global privacy and AI governance frameworks. Compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. The salary range for this role is $112,000-$175,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more #LI-HP2 GM does not provide immigration-related sponsorship for this role. This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 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