Customer Service Representative

Shores is a dynamic company committed to delivering outstanding customer service and fostering a collaborative team environment. As a Customer Service Representative and part-time Delivery Person, you will play a key role in ensuring customer satisfaction by providing friendly, knowledgeable support and timely delivery services. This position offers the opportunity to interact directly with customers, resolve their concerns, and represent Shores in the community. Shores values professional growth and offers a supportive workplace where your contributions make a real impact. Responsibilities Deliver exceptional service to customers in person, over the phone, and via email Respond to customer inquiries about products and services, providing accurate information and guidance Address and resolve customer complaints and issues promptly and professionally Maintain detailed and accurate records of customer interactions, transactions, and feedback Operate the company vehicle to perform pick-up and delivery services as needed Collaborate with team members to ensure a seamless customer experience Qualifications Strong communication and interpersonal skills Customer-focused approach with the ability to handle challenging situations diplomatically Excellent organizational and time-management abilities Ability to work independently and as part of a team Previous experience in customer service or a related field is preferred Valid NC Driver's License Compensation Competitive salary offered, commensurate with experience. Benefits Comprehensive benefits package Opportunities for growth and development within the company #J-18808-Ljbffr Air Comfort, Inc