PSC Coordinator

Patient Service Center Coordinator

Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for coordinating and overseeing various aspects of patient registration processes of the patient service center.

Does this position require patient care? No

Essential functions:

• Coordinate the day-to-day operations of the patient service center, ensuring smooth and efficient patient registration processes.
• Provide support, guidance, and training to registration staff to ensure compliance with hospital policies, procedures, and quality standards.
• Assist in staff training and provide feedback to performance evaluation.
• Interact with patients, assist with registration inquiries, resolve issues, and handle complex cases or escalated concerns to ensure exceptional customer service.
• Ensure accurate and complete patient information is gathered during the registration process.
• Maintain compliance with healthcare regulations, including HIPAA guidelines.
• Oversee insurance verification processes, ensuring accuracy and completeness of insurance details while assisting patients with insurance-related queries.
• Implement strategies to optimize workflow, reduce wait times, and improve the efficiency of registration processes.
• Collaborate with other departments such as billing, admissions, and clinical staff to streamline processes and ensure effective communication and patient care transitions.
• Generate reports on registration metrics, analyze data to identify trends, and recommend improvements in processes or staff training.

Qualifications

Education: Associate's Degree Healthcare Management required or Associate's Degree Related Field of Study required.

Can this role accept experience in lieu of a degree? Yes.

Licenses and Credentials:

Experience: Hospital registration or admissions experience 2-3 years required.

Knowledge, Skills and Abilities:

• Understanding of healthcare regulations, patient privacy laws (HIPAA), insurance verification processes, and electronic health records (EHR) systems.
• Strong organizational and interpersonal skills to coordinate activities, manage staff, and collaborate effectively with various stakeholders.
• Exceptional customer service skills with a focus on patient satisfaction and problem-solving abilities in resolving service-related issues.
• Meticulous attention to detail in ensuring accurate and complete patient information and documentation.
• Excellent verbal and written communication skills to interact with patients, staff, and other healthcare professionals.

Additional Job Details (if applicable)

Physical Requirements:

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type: Onsite

Work Location: 789 Central Avenue

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.81 - $28.30/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.