Coordinator of Residential Services

Job Description

Job Description

Description:

FLSA CLASSIFICATION: Exempt-Administrative

REPORTS TO: Director of Residential Services

POSITIONS SUPERVISED: Residential Team Leaders, Residential Behavioral Health Specialists

POSITION OVERVIEW: The Residential Coordinator is responsible for assisting in hiring, training, scheduling, and supervision of Residential Behavioral Health Specialist (RBHS) staff and Residential Team Leaders, handling employee and consumer complaints/concerns, monitoring consumer general circumstances as it involves housing, and assuring general safety and cleanliness. The Residential Coordinator will monitor the attendance of Residential employees. The Residential Coordinator will document and communicate client occupancy and status, support social events, and participate in staff meetings and training. The Residential Coordinator will assist in monitoring the productivity of Residential staff and timeliness of completed documentation. The Residential Coordinator will make sure Residential Care is compliant with KDADS and Comcare licensing and contract requirements.

ESSENTIAL POSITION RESPONSIBILITIES:

1. Responsible for scheduling residential shifts and proper staffing levels at each location. Ensuring licensing requirements and departmental budget guidelines are met. Provides back up as needed for Residential staff.
2. Handles questions and concerns and follows up on any issues related to residents in the program or personnel issues.
3. Provides direction and support to Residential staff in matters related to staffing the program, licensing standards, utilization of residential facilities and services, scheduling special activities, and other concerns which impact quality care and agency collaboration.
4. Ensures timely and appropriate documentation and billing of services in the manner required by MHA, COMCARE, KDADS, and MCOs.
5. Provides assistance and support to Residential staff toward maximizing their performance and productivity.
6. Handles personnel matters effectively and consistently with existing policies, including interviewing, hiring, counseling, terminating, and helping complete annual evaluations for direct care staff. Provides appropriate documentation as necessary.
7. Provides supervision to Residential staff, assures program staff are supported and trained in accordance with policies.
8. Provides orientation and training to new Residential staff, assures completeness of competency-based training and adherence to applicable standards.
9. Provides on site problem solving and crisis support with direct care staff to ensure safety of staff and residents and continuity of care.
10. Works with Residential Management team to ensure that the tenants’ units are in readiness for move-in, linens, supplies, and food are immediately available; and that unit mate is adequately prepared for and introduced to a new tenant.
11. Files reports with the Senior Director of Housing and Facilities, other Departments or COMCARE as directed.
12. Meets with the Director of Residential Clinical Services on a regular basis and participates with other staff to ensure successful delivery of services and agency-wide collaboration, this extends to COMCARE and other contractors or affiliates.
13. Approves times sheets, time off requests, mileage reports, and expense reports in accordance with MHA policy. Monitors program expenditures and reviews program budget monthly with Senior Director of Housing and Facilities.

OTHER POSITION REQUIREMENTS:

1. Maintains acceptable overall attendance record, to include department staff meetings, agency meetings, and training as required. Ensures appropriate notification to supervisor for absences and ensures that work is covered. Flexibility in work schedule when needed.
2. Exhibits appropriate level of technical knowledge for the position.
3. Produces quantity of work necessary to meet job requirements.
4. Works well with a team, keeps others informed of information needed. Treats others with respect, maintaining a spirit of cooperation.
5. Maintain professional verbal and written interactions with peers, participants, supervisors and other staff, which also includes effective listening skills. Use diplomacy and tact in dealing with difficult situations or people. Provide strong customer service skills, so that residents will have the best experience possible while in the residential setting, increasing their chances of success while in the program and successfully transition into the community.
6. Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements. Identifies what needs to be done and takes appropriate action.
7. Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others.
8. Performs work conscientiously with a high degree of accuracy.
9. Ensure safe transportation of residents in the community as needed, using agency provided vehicle or personal vehicle.
10. Collaboration with partnering agencies and CIT Teams for mobile response and stabilization services.
11. Meets goals and objectives as mutually agreed upon during last performance review (if applicable).

POSITION REQUIREMENTS: The Residential Coordinator is expected to have a Bachelor's degree in Human Services, Social Work, Psychology, Public Administration, or related field required; equivalent combination of education and experience may be considered with collective combination of experience or education in related field required. as well as experience working with adults who have a severe and persistent mental illness. Preferred areas of experience include supervision of staff, program management and a commitment to consumer advocacy and quality care. Must demonstrate effective communication and documentation skills. The ability to maintain a flexible work schedule to include some evening and weekend hours and availability for emergency calls are essential. A valid Kansas drivers license and access to personal vehicle required.

PHYSICAL REQUIREMENTS:

* Sitting for extended periods of time

* Extensive data entry

* Driving (for purposes of community mobility)

* Lifting/carrying up to thirty (30) pounds

* Bending/stooping

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

EEO race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors.