Director of Clinical Services

Pacific Cancer Care has provided superior care for patients for nearly 50 years. We make every patient our priority. We are a family here at PCC, each member of

the team cares deeply, often for a very personal reason, and that means a lot to our patients

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description:
ABOUT PACIFIC CANCER CARE:

At Pacific Cancer Care, our mission is to provide the highest quality of Oncology and Hematology services to our patients. We have provided superior care for patients for nearly 50 years and we make every patient our priority. We are a family and each member of the team cares deeply, often for a very personal reason, and that means a lot to our patients.


Why Join Us? We value the expertise, professionalism, and positivity that each team member brings to create a culture of people helping people and making a difference in our lives and those we serve. If you are excited to contribute to and be a part of our amazing work environment and culture, then we encourage you to participate in our recruitment process for this important role on our team.

POSITION DETAILS

LOCATION: Pacific Cancer Care - 5 Harris Ct, Monterey, CA 93940

SCHEDULE: Full-Time | Monday-Friday (5, 8-Hour Shifts or 4, 10-Hour Shifts) |

COMPENSATION RANGE: $125,000 - $160,000 (Exempt), commensurate with experience

REPORTS TO: Practice Administrator

TALENT INVESTMENT BENEFITS include but are not limited to:

• Medical, Dental, and Vision insurance coverage
• Life, Short Term Disability, and Long Term Disability insurance coverage
• Paid Time Off (PTO, Sick, Bereavement, and Jury Duty)
• Retirement Savings plan (401k including Roth)
• Continuing Education and Professional Development

OPPORTUNITY OVERVIEW

Pacific Cancer Care (PCC) is seeking an experienced and compassionate Registered Nurse (RN), Pharmacist or Advanced Practice Provider (APP) to serve as our Director of Clinical Services This role provides leadership and oversight of outpatient oncology nursing and key clinical support functions, ensuring safe, efficient, and patient-centered care delivery. The Director partners closely with interdisciplinary teams, supports staff development, strengthens clinical workflows, and ensures compliance with regulatory and organizational standards.

ESSENTIAL ROLE AND RESPONSIBILITIES

It is every team member's responsibility to contribute to our safe, healthy, harmonious, positive, productive and professional work environment and culture.

Leadership and Team Development

• Provide daily leadership to nursing and clinical support teams, fostering accountability, collaboration, and a culture of safety.
• Lead onboarding, training, competency validation, and ongoing skill development.
• Offer coaching, feedback, and performance input in partnership with HR and organizational leadership.
• Support professional development and team engagement through education, in-services, and mentorship.
• Assist with staffing plans, scheduling, daily assignments, and coverage coordination.

Clinical Oversight and Patient Care

• Oversee nursing practice to ensure safe administration of therapies in alignment with PCC policies and clinical guidelines.
• Triage patient concerns by acuity; escalate urgent clinical situations promptly and appropriately.
• Step in as a working clinician when operational needs require.
• Support patient and family education, ensuring clear communication about treatment, expectations, and follow-up care.
• Reinforce readiness standards for urgent or emergent oncology situations.

Treatment and Medication Management

• Verify orders, labs, and key clinical information for treatment readiness and accuracy.
• Collaborate with leadership to ensure treatment protocols, regimens, and workflows remain current and accurate.
• Support safe handling processes for hazardous medications consistent with regulatory expectations.
• Ensure documentation related to treatment readiness, education, and patient monitoring meets quality standards.

Operational Excellence and Compliance

• Oversee daily clinical operations to maintain efficient workflows, optimal patient flow, and appropriate resource allocation.
• Lead the development, updating, and implementation of clinical policies, procedures, and workflow documents.
• Support safety initiatives, incident reviews, corrective actions, and quality improvement projects.
• Participate in accreditation readiness, performance metrics monitoring, and regulatory compliance activities.
• Coordinate with clinical support functions to ensure alignment of operations, supplies, and staffing with patient-care needs.

Technology and Communication

• Serve as a system superuser, providing expertise in regimen review, documentation oversight, and workflow optimization, while training and supporting clinical staff to ensure proficiency and consistent use of EMR tools and best practices.
• Maintain effective communication with physicians, providers, and administrative leadership.
• Promote interdisciplinary collaboration to achieve practice objectives and enhance patient experience.

DESIRED EDUCATION, EXPERIENCE, AND QUALIFICATIONS

• Graduation from accredited nursing program - Required.
• Current California RN or APP license - Required.
• Oncology Certified Nurse (OCN) - Required.
• Bachelor of Science in Nursing (BSN) - Required.
• Minimum 2 years oncology nursing experience, preferably in infusion or outpatient oncology - Required.
• BLS certification - Required.
• Experience managing or supporting multiple clinical or patient-care service areas.
• Experience in clinical leadership, coordination, and supervisory responsibilities.
• Knowledge of oncology treatment workflows, patient safety protocols, and outpatient best practices.

DESIRED COMPETENCIES AND CHARACTERISTICS

• Strong organizational and problem-solving skills with the ability to balance multiple priorities.
• Excellent communication, conflict-resolution, and interpersonal skills.
• Experience with quality improvement, safety initiatives, or accreditation processes.
• Proven ability to foster teamwork, mentor staff, and sustain a positive clinical culture.
• Proven commitment to compassionate, patient-centered care and professional integrity.
• Transparent Communication: Translating complex financial data into plain insights for the partners, leadership team and non-financial peers.

• Integrity: Upholding strict ethical standards and building institutional trust.
• Collaboration: Partnering effectively with the CEO to achieve financial health for the organization.

PHYSICAL FACTORS

The physical abilities required of the person in this position may include the following:

• Vision sufficient to read handwritten, typed and computer documents
• Speech and hearing sufficient to receive and communicate detailed information clearly by phone and in person with diverse audiences
• Motor skills sufficient to reach, lift, bend, and handle, use or operate computer terminal, fax machine, copier, telephone, files, and other materials
• Physical ability to sit, stand or otherwise remain stationary for long periods of time

This position description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Responsibilities, and qualifications may change as the needs of the practice evolve.