Desktop Support Technician II

Job Summary 02 - Hourly w/Full Benefits Technical Garrett, IN, US Salary Range: $26.00 To $29.00 Hourly U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients. Essential Functions Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals Document, maintain, upgrade, or replace hardware and software systems Deploy new computer-related hardware or moves, and perform existing computer operating system upgrades. Responsible for physical installs/placement of equipment, cabling, data backup and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re‑deployment Provide remote moderately complex desk‑side technical support, including remote control of end‑users’ devices Research and provide recommendations for technical upgrades and changes to end‑user devices and systems Assist with the creation and maintenance of technical and user documentation Act as point person on small project teams, providing direction and support to other team members Communicate status updates to customers and coordination/project management resources Short‑term projects: computer and/or server moves and deployments, computer arm installs, and other hardware deployments Some projects may involve travel to different sites located throughout the state and/or nationwide Ensure accountability, technical competence, effective communication, value differences, customer focus, result orientation, planning and prioritization, decision quality, and self‑development Operating Environment This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud‑based filing systems, and collaboration tools. Must be comfortable working in various environments including hospital, office, warehouse, and data center settings. Work shifts will vary based on project needs. Typical projects occur during daytime business hours, but work may be required outside typical business hours (before or after normal hours, on weekends, or during other times as needed). Physical Demands This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project‑related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 50 pounds within the building and to other off‑site locations as needed for project support. Required Education and Experience High School Diploma is required 3 – 5 Years of experience Qualifications Prefer 3–5 years of Windows and macOS Desktop/Laptop support in a professional enterprise environment MS Office and other software application setups, upgrades, and troubleshooting Ticket management utilizing trouble ticket tracking applications Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment; knowledge of tools such as Active Directory Printer support and maintenance Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus Act as team point person on small teams and provide direction/support to other team members Mastery of Desktop Support Technician I job duties Superior customer service skills; excellent verbal, written, and interpersonal skills Ability to work independently with minimal supervision as needed Experience working in a hospital environment is a huge plus AA degree in an IT‑related field is strongly preferred. High school diploma is required Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound; travel nationwide is a plus An A+, MCP, and/or MCDST Certification strongly desired AAP/EEO Statement 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr