Retail Sales & Service Advisor

Retail Sales & Service Advisor

Albuquerque West

$16.25/hr base + performance-based sales incentives.

What's in it for you

Unlimited monthly bonuses tied to your sales performance, employee discounts, and ongoing training so your confidence and earnings keep growing. Plus health insurance, retirement plans, and tuition reimbursement.

No tech background required

No repair experience needed. We'll train you on everything products, services, and the tech behind them so you can connect with customers and sell with confidence.

Career path

Your career doesn't stop here. There are two ways to build a career at uBreakiFix, through sales or repair, and this role is one of them. We promote from within, with a clear path to Repair Technician, Advanced Repair Tech, Assistant Store Manager, Store Manager, and beyond.

What's expected of you

• Be the welcoming face of the store. You'll greet customers, set the tone for their experience, and make them feel like the visit was worth it.
• Manage device check-in and check-out accurately and efficiently.
• Drive sales of Connected Home products, protection plans, accessories, and refurbished devices. Your attach rate is a core performance metric.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Educate customers on products, services, and available solutions, so they leave knowing more than when they arrive.
• Take ownership of customer escalations: resolve them confidently and professionally.
• Merchandise the accessory wall and maintain retail display standards.
• Generate leads, follow up on open opportunities, and actively drive Google reviews.

To be successful at uBreakiFix, you'll bring

• 1+ year of customer service or retail sales experience. We'll teach you the tech.
• Strong communication and interpersonal skills with a natural ability to connect with people quickly.
• Sales-driven mindset with the focus to perform in a fast-paced environment.
• Natural ability to recommend solutions and handle objections without being pushy.
• Basic technical curiosity and willingness to learn our product offerings.
• Experience in wireless, electronics, hospitality, or service-based retail (preferred).
• Flexible availability including evenings, weekends, and holidays.
• A passing background check (criminal and drug test)

About uBreakiFix by Asurion

uBreakiFix is part of Asurion the nation's largest tech care company. With over 700 stores and 300 million customers, we provide repair, protection, and support for the devices people rely on most. When you join uBreakiFix, you join a company that invests in your development, rewards your performance, and gives you a real path to grow. #INDSTORES