Customer Service Representative

Dog House

Job Description

Full-time Customer Service Representative
Are you outgoing? Do you love helping people? Do you thrive in a team atmosphere? Well, we have a job for you at Dog House! We are looking for a full-time, top-level CSR to join our office staff of 4. You will be cross-trained as a customer service representative and a dispatcher. This is an in-person position (not a remote position).

Responsibilities include:

Making sure customers are taken care of each day
Provide the absolute best customer service experience to our customers
Answer phones
Return customer calls
Outbound calls
Scheduling appointments
Working with technicians by assisting with dispatch duties
Administrative tasks

Who Are We?

Dog House (heating, air, plumbing), located in Brunswick, Maine, started in 2010 and continues to grow. We are a family-owned and operated business providing residential and light commercial service and installations. Our daily goal is to give our valued customers A+ service.

Requirements:

No previous experience is necessary
Outgoing personality
Must enjoy speaking on the phone
Portray confidence on the phone
Exceptional customer service skills
Positive attitude is a must!
Friendly, pleasant phone voice
Extremely organized and can juggle multiple tasks
Handle daily stress and stressful situations with a calm demeanor
Very close attention to detail
Know Maine locations to create efficient routes for technicians
Quick to learn new skills
Able to follow directions
Work well with the team
Experienced in Microsoft 365
Administrative experience
Be in the on-call rotation for after-hours calls

Helpful Experience To Have:

Working in a call center, sales, or any other position of being on the phone all day assisting customers
Background in the HVAC and/or plumbing industry

Benefits you will enjoy working with us:

Generous Paid Time Off
Federal holidays off & paid
Your birthday off & paid
Bonus opportunities
Paid training
Company outings
On-call standby pay
100% paid employee Health Insurance
Vision and Dental insurance
Company match IRA plan
Short-term disability

Apply

Vacancy posted 2 days ago

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