Referrals/Front Desk Coordinator
MyCare Medical Group
Referrals/Front Desk Coordinator
The Referrals/Front Desk Coordinator will be responsible for preparing and processing all managed care referral paperwork, as well as assisting patients with check-in, authorizations, and handling phone calls. This group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks.
Job Responsibilities
- Process patients' referrals and ensure that patients are scheduled for their recommended non-PCP appointments
- Liaise between Medicare patients/offices and the providers, making sure to effectively process, monitor and communicate all aspects of the patients' referrals
- Maintain list of all preferred specialists and ancillary providers for the assigned area
- Obtain referral authorizations if required by the health plan
- Call the referred Specialists and schedule appointment for patients
- Communicate respectfully and effectively with patients regarding appointments
- Follow guidelines/workflows to complete & log all referrals processed through system
- Meet monthly/quarterly goals regarding utilization and process of ordered referrals
- Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations
- Assist with coordination of activities related to insurance pre-certification/authorization
- Front Office Duties as assigned
Job Qualifications
- High school diploma or GED equivalent
- Two (2) years of experience as a Referral Coordinator in a Primary Care setting, experience within a medical office environment or in a healthcare position; i.e. Front Office Receptionist, Medical Assistant and/or Referral Coordinator
Benefits
- Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
- FSA and Life Assistance Program (EAP)
- 401(k) Retirement Plan
- Health Advocacy, Travel Assistance, and My Secure Advantage
- PTO Accrual and Holidays
Vacancy posted 3 days ago
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